Auto Finance Retention Roundtable

Autofutura (AF) is proud to announce that we will be hosting our inaugural Asia Pacific Auto Finance Retention Roundtable at The Ritz Carlton Singapore on Friday 13th July 2018.

AF look forward to welcoming colleagues both old and new from key markets across the region to discuss and refine how captive financiers are adapting their strategies to confront the challenges of emerging technologies, and how the growing presence of online resources have transformed how consumers engage when looking to acquire and fund vehicles.

For the industry, this digital transformation has extended across all traditional customer touch-points and is at considerable pace radically changing the shape of how customers engage as well as the role of the traditional dealership. Auto financiers are cognisant of these facts and are considering carefully their thinking in this space to deploy digital programs that promote long-term customer relationships and structure marketing outreach / in-reach to engage and interact with a digitally-savvy generation of consumers throughout the loan lifecycle.

Complex auto finance business challenges in Asia are often considered by many auto finance service providers as being too difficult. Autofutura see these challenges as exciting opportunities and consider them to to be both exhilarating and rewarding...

Paul Bennett Autofutura's Director of International Business Development and Chairman for the Auto Finance Retention Roundtable event said:

"Customer loyalty remains mission-critical for auto finance companies globally. Never more relevant than now in the major developed markets across APAC. Captive Financiers must without delay deploy robust back office mechanisms that leverage their data assets to generate compelling customer re-purchase propositions. However, success can only be achieved by perfect execution. Leveraging new digital technologies, will allow financiers their brand partners and networks to not only meaningfully engage their customers, but create a digital environment that fosters interaction on their customers terms. If we are to enjoy sustainable success it is vital that at all times we always think like a customer."

AF continues to work closely with a select group of strategic partnerships in CN and the wider region to provide solutions to captives that allow them to gain access to what is a vast and thus far largely untapped opportunity to do business.