132 Ways Auto Dealers Can Succeed at Follow-Up

132 Ways Auto Dealers Can Succeed at Follow-Up

Auto dealers, you aren't following up and you know it.

No matter how much you spend on expensive DMS, CRM's and the like, your people don't know what to say when they call back so they quit calling back. Whether it is an email, text message, a phone call or a personal visit we have you covered.

Related article: 5 Tips to Close Deals Faster

I created a follow-up program for internet leads and showroom traffic that shows your sales people, managers, service, parts and finance people how to make every call for sold and unsold customers. It takes 8-12 calls to get an internet lead to respond to their first request and another 5-12 calls to close a deal once the customer has been interacted with by your store.

The Follow-Up Section has 132 3-5 minute videos covering:
? The Facts of Follow-Up
? Follow-Up Basics
? Mistakes with Follow-Up
? Follow-Up Unsold Customers
? How to use Follow-Up Tools
? Ways to Follow-Up
? Types of Calls for Owner Follow-Up
? Contact Follow-Up Over 365 Days
? Most Effective Follow-Up Strategies
? Reasons Why People Do Not Buy From You

Find these videos at Cardone University.

Some numbers to consider: An astounding 88% of all customers are not closed on the first visit; only 48% of all dealerships make one follow up call; and only 25% of all sales people make two calls, then it's all over. The average buyer, when not closed, takes 5-12 calls.

Ask your people how many calls they make. Maybe one or two and then they quit. And you counted the automated response as one? I want to help you. Look at this Automotive specific follow-up program with my team. If you get it and they don't use it you don't pay!

Call us at 310.777.0255.

Grant Cardone

Hey, I'd love it if you hit the "follow" button at the top of the page so we can stay in touch and continue to grow this viable network of like-minded people committed to creating an extraordinary life.

Grant Cardone is a New York Times best-selling author, speaker, motivator, sales training expert and self-made American success story. His digital network, books, sales training programs, and seminars provide people of all professional backgrounds with the practical tools necessary to build their own economies towards the path to true freedom.  

“Success is your duty, obligation, responsibility.”  GC

Grant created Cardone University, a customized sales training program for Fortune 500 companies, small businesses, success-minded individuals, and entrepreneurs.

Matt LoPiccolo

First Vice President | Investment Sales - Retail

9 年

Great article: it took me 57 calls and 7 years to get your commitment, which resulted in closing the deal

回复
David Ortiz

Modern Retail | NADA Academy Graduate | Leader in Data-Driven CX Strategies | Member of NADA NextGen, NAMAD & Auto Genius

9 年

Grant... We have to take in consideration the reason it takes so many calls to connect with these customers.... We always attempt to reach the customers at the wrong time... Salespeople typically attempt to reach prospects between 9-11 am... Who's available then? Of course it would take that amount of calls to reach. It's not about the days, it's about the means of communication and the time they are available. Call/email/text and when?

回复
Donald Friedman

President @ The Automotive Career Coaches Ltd. | Automobile Sales Trainers

9 年

BDC a right one starts process in 1.4 seconds from initial web sight inquiry

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