Authenticity versus Eloquence – the debate on what makes communication powerful?

In an ideal world we would want both of course, but the question posed here asks which one determines the enduring power in the message? Is it conformity and word-smithery, or honesty and brutal truth?

Our thoughts determine what we convey and communicate! Keith Spicer the author of world renowned #thinkonyourfeet in his distinguished career as a journalist drew a keen insight on effective communicators. They were able to hold nerve and win over their interlocutors when in the ‘hot seat’.

Given that 95% of communication is informal, we are often hit by curve balls requiring us to respond from the seat of our pants. Our interrogators are more interested in knowing how genuine is our intent to provide truthful answers than our knowledge. Pushed to the wall, it is easy to fumble or get reactive -losing trust and rapport even if we have the information.

Think on Your Feet? teaches the art of bridging which allows us to buy time, structure our thoughts without losing the connection. The range of techniques include acknowledging the fact and the individual, seeking clarifications and adapting our response within confines of appropriateness.

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