Australia's third grade Internet
Currently, my cable internet with Telstra averages speeds up to 125mbps (every day - when it works). I pay $90 for unlimited internet, primary Foxtel channels, and a home phone (which has never been used). I have received a disconnection notice from nbn? Australia, and I have until early October to switch to nbn. I now have to pay a provider up to $90 to receive "up to" 50mpbs off-peak - Note the keyword "up to". I have been trying to get in touch with nbn? Australia, and (1) you cannot talk to anyone on the phone at NBN. Unless you tap an option on the keypad that you want to report a damaged infrastructure, you must ask the person to put you through to the "Technology Change" people. Moving on... I had requested a technology change quote from NBN Co, which is approx. $2800, which involves fibre to the premises.? My question to whoever knows something about NBN Co is, why are you providing me with a technology which you say is "new" and "advanced" when (1) the speed is nowhere close to what I am currently getting? (2) I am to pay you over $2800 to change to a technology when the current Technology is providing me with the same or better service (3) no provider is willing to provide me with a higher speed for the price that I am currently paying.?
NBN is synonymous with the word Failure. Where do I start with NBN? How about?24 November 2007, when the Australian Labor Party won the Federal Election.?Creating a National Broadband Network was a major policy platform committed to providing 12mbps to 98% of homes and premises. The government committed to provide $4.7b in funding.
Let's fast forward to 7 September 2013; the Liberal/National Party Coalition won the Federal Election making NBN Co and the NBN subject to revised policy directives and outcomes.?The new Minister for Broadband and Communications, Mr Malcolm Turnbull, initiated a ‘Strategic Review’ of NBN Co’s operations with the result released in December of 2013 recommending?radical changes to NBN Co’s operations and rollout.
Following the Government’s expressed intention of changing the structure and roll out of the NBN, in April 2014, a new Statement of Expectations was issued, which would see the NBN comprise:
This revised construct was given the name MTM (Multi-Technology Mix).?MTM – I call it Malcolm Turnbull's Mess.
So NBN Co, I have an existing hybrid cable; use that instead of charging me $2800+ to give me a new fibre! Considering the mismanagement of funds, $2,800 is only a drop in the ocean. NBN Co's justification was that "the remediation costs to Telstra's copper network have blown out by 900%".??Why in God's name would NBN CO buy the useless Copper from Telstra and Optus at an exorbitant price only to find that the copper was severely maintained and is useless and will cost billions to upgrade because "DUH" Copper is more expensive than fibre. But this had to do with Mr Turnbull and his brother-in-law, who was involved in the purchase – but it's another story for another day.
I need answers to the above questions from someone within NBN Co. I have been trying to speak to someone within NBN for the past year, but the answers only come from the customer contact or the first staff level.?When I asked NBN to use the existing Cable to the premise instead of the old copper NBN Co purchased from Telstra, NBN Co asked me to speak to Telstra.?I called Telstra (another story for another day) and was advised in writing that NBN Co owns the old Telstra copper; they also bought the existing Cable that provides me with Internet through Telstra 125mbps.?I called NBN at least three times (numerous contact us forms submitted as well), but I received the same answer: the outcome remains the same: you will get FTTC, and the quote for FTTP is $2800.? I called NBN again; the person – let's call him Bob.?Bob told me that they don't own the Cable; I told Bob it was wrong because Telstra (CEO's office) person named Libby confirmed in writing that NBN Co owns the Cable.
I then decided to be someone I never wanted to be. I became "a Karen" and asked to speak to someone who knew the correct answers.?Bob told me he would get his manager Jay or Ashleigh to call me, but then he said, "But I would like to tell you that the outcome will not change".?I told Bob he was probably telling me porky pies again, just like when he told me they own the Cable to my premises.?I awaited for Jay or Ashleigh to call me – my reference number was 15233947.?Before I finish this rant, I would like to state that I had applied for a change of Technology; however, in the comments field, I stated that I do not want to be billed for the $2800. But within minutes of submitting that application, I received an invoice.?Can NBN tell me that if the invoice was going to be automated, why do you have a comments section for people to put their comments when you are not going to read and action it??I also told Bob on the phone that I did not wish to be invoiced, and he told me not to worry about it and I won't get charged.?But then again, Bob tells me little white lies, so I do not want to trust Bob, just like NBN Co.?So here I am stuck between a rock and hard stone – do I live without internet or get internet with slower speeds than Bob??I guess I have answered my question.?Nevertheless, I would like to make an appointment to meet someone like the CEO of NBN Co or someone who can address my concern.