An Australian-first digital and animation pathway for clinical genetics appointments wins the Minister’s Award for Innovation

Congratulations to the Paediatric and Reproductive Genetics Unit at WCHN and the team at the Commission on Excellence and Innovation in Health for winning the Minister’s Award for Innovation announced at this year's SA Health awards.

"We're really proud to have developed a digital pathway for families to help them through the process of seeing a clinical geneticist or genetic counsellor. This all started with us trying to make the consent process for genetic testing easier, but we soon realised that there were many other aspects of the appointment that we could improve. So we partnered with Personify (Care), and we developed our own digital platform to be able to, for example find out more about families before they come to us right at the point of referral and getting information to families as well."

Christopher Barnett, Professor and Head, Paediatric and Reproductive Genetics Unit at Women's and Children's Health Network

Metro North HHS in Brisbane says it has sped up its waitlist audit process by up to four times, leading to an improved patient experience and time savings.

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Results from partnering with Metro North HSS - Queensland Health to improve the management of long-wait patients in Outpatient Waitlists.?

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Highlights:

• "Live across 12 specialties/five hospital sites"

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• "The new platform has proven to be 53% cheaper than paper-based audit system and 67% cheaper than the health contact centre system."

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• “The digital pathway has improved access to patients in need with real time visibility to the true state of the waitlist,” said Metro North’s acting nurse director, Meredith Nelson.

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• "Improved patient experience: over 95% of patients reported a positive experience using the digital platform."

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• "Time savings: auditing waitlists manually took up to 30 minutes per patient. This process is drastically reduced by as much as four times, allowing staff to focus on other critical tasks." [Read more]

The Wandi Nerida residential eating disorder recovery centre in Queensland has gone live with its integrated digital medical record (DMR) system

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Wandi Nerida has successfully launched a fully integrated digital medical record system, marking a milestone in seamless, patient-centred care.

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Powered by cutting-edge technology and a collaborative "Best of Breed" approach, this achievement reflects a unified effort to deliver innovative solutions tailored to clinicians' needs while maintaining the highest standard of care.

"By integrating these advanced systems, we can provide better, more efficient care, reduce administrative tasks, and ensure the best possible outcomes for our participants,”

Danielle Dougherty, Wandi Operations Director [Read more]

In case you missed it...

• Professor Jane Andrews presented implementation data from innovation in two clinical pathways for PreHab and endoscopic referral management and service delivery at the?Asia-Pacific Health Leadership Congress in Brisbane.
• Digital patient pathways for elective surgery: How hospitals can streamline pre-admission for patients and staff webinar is now available on demand.
• Our team recently presented at the ACORN 2024 International Conference to share results from an?abstract co-authored with Eleanor Milton,?Director of Clinical Services at Monash Health.
• Our team will attend Digital Health Week NZ 2024 by HiNZ in Hamilton to present "Reducing administrative load and enhancing patient experience through digital pathways,"?co-authored with Royston Hospital.
• Hear more from the team at Metro North HHS in Brisbane?about their experience implementing a digital patient pathway in the outpatient waitlist optimisation webinar here.

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