August Newsletter 2024

August Newsletter 2024

Welcome to the August 2024 edition of the 3CLogic Newsletter!

This month, we're proud to celebrate reaching a major milestone as the first CCaaS provider to achieve Advanced Platform status in the ServiceNow partner program. Discover the importance of a unified omnichannel experience for ServiceNow and how the traditional vendor "frenemy" partnership doesn't cut it anymore. Explore how 3CLogic's Conversational AI is transforming ServiceNow workflows, and read about Dollar General's continuous expansion of its contact center investments for ServiceNow. Plus, catch up on recent events and see where you can connect with us next.



The first and only CCaaS solution to reach ServiceNow Advanced Platform status

The first and only CCaaS solution to reach ServiceNow Advanced Platform Status

As the first and only AI and CCaaS provider to reach Advanced Platform status in the ServiceNow partner program, 3CLogic is setting new standards for unified experiences. This achievement underscores 3CLogic’s commitment to delivering ServiceNow-native contact center solutions that help global organizations streamline operations, reduce costs, and transform employee and customer experiences.?

Discover our latest achievement and what it means for you!

“Their dedication to leveling up across all our partnership measures of Competencies, Capabilities and Customers is a testament to 3CLogic’s commitment to the ServiceNow ecosystem and the value they deliver to our joint customers. We look forward to continued success together.”

Binoy Gosalia, Vice President, Global Partnerships & Channels at ServiceNow



3 Minutes with 3C: The power of Conversational AI for ServiceNow workflows

Empower your service desk to quickly solve more issues with fewer live agents in the same time or less, leveraging 3CLogic's Conversational AI for personalized yet automated voice interactions at scale. Explore how it works in detail!

Watch the video



3CLogic & ServiceNow advanced integration

3CLogic and ServiceNow are replacing the traditional frenemy relationships between the system of records and CCaaS vendors

In the competitive landscape of customer or employee service, vendor relationships are often built on fragile “frenemy” partnerships — where the different vendors present their joint customers with duplicative capabilities and competing processes — leading to siloed data, multi-platform requirements, and increasing operational costs. 3CLogic and ServiceNow are changing the game with a harmonious and collaborative vendor relationship, where complementary AI and CCaaS capabilities are seamlessly integrated with ServiceNow. Let’s explore this in more detail!

Discover the power of a unified CCaaS experience for ServiceNow



Go-live cake for Dollar General's 3CLogic contact center expansion

Dollar General expands its 3CLogic contact center investment

3CLogic is reimagining customer and employee experiences for Dollar General by empowering the organization with contact center solutions that uniquely integrate with its existing ServiceNow infrastructure. After a successful implementation of its HR service desk, Dollar General has expanded its 3CLogic call center investment to its truck dispatching division with the help of ServiceNow's elite partner, GlideFast Consulting .

Are you curious to know how streamlining your operations through a unified omnichannel workspace from 3CLogic and ServiceNow can benefit your organization? Our ServiceNow-certified 3CLogic experts can guide you through your own transformation journey.

Speak to a ServiceNow-certified expert today



On-Demand: How to transform retail operations and customer experiences with ServiceNow
On-Demand Retail Operations Webinar

On-Demand: How to transform retail operations and customer experiences with ServiceNow

Our recent webinar with ServiceNow and Thirdera was a success! If you missed it, the webinar is now available on-demand, so you can learn about personalizing customer experiences and boosting store operational efficiency whenever it best fits your schedule.

Watch the on-demand retail webinar



ServiceNow World Forum, London

3CLogic is coming to a city near you!

Come meet the 3CLogic team and discover the transformational power of integrating AI and contact center capabilities with the ServiceNow platform. We can’t wait to connect with customers, partners, and prospects alike!

[Sep 9] ServiceNow Summit, Atlanta

[Oct 2 ] ServiceNow World Forum, London

[Oct 8] ServiceNow World Forum, Dallas

For all upcoming events, please visit 3CLogic’s events calendar.


Ajay Goel, PMP

SaaS Customer Advocate focused on Solution Selling and Retention leadership to drive recurring revenues

6 个月

A unified CCaaS experience for ServiceNow is a must to maximize efficiency and productivity for the service desk.

回复
Mike DiMascio

Sales and Services Executive

6 个月

Great content, some really good nuggets in the month of August. ??

We're proud and excited to be the first #CCaaS provider to achieve Advanced Platform status in the ServiceNow partner program... check us out...!

Louise Gutenberg

Demand Generation Manager at 3CLogic

6 个月

This newsletter has some great industry insights and 3CLogic news!?? The article about vendor "frenemy" partnerships stands out to me.

Jaikaran Dhillon

Senior Product Manager at 3CLogic - Cloud Contact Center Solutions

6 个月

This highlighted article is great! 3CLogic and ServiceNow are replacing the traditional frenemy relationships between the system of records and CCaaS vendors

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