August Issue - Reputation, Risk & Resilience webinar; how to run a crisis simulation; and how to repair the relationship between the media and police
CIPR Crisis Communications Network
The CIPR network where communications professionals learn and share best practice in crisis communications.
In our August issue:
?And…
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In May, Rod Cartwright, Special Advisor to the CIPR Crisis Communications Network, published the 2024 Edition of ‘Reputation, Risk and Resilience: where are we now and what happens next?’ This year’s expanded edition summarises and analyses eight major global reports on the factors contributing to growing instability and influencing risk over the previous 12 months.
Rod will convene a panel of experts from the organisations behind the source publications to discuss their findings and explore the state of trust, reputation, risk and resilience in 2024 and beyond.
Join us on Tuesday, 30 September from 1 to 2:15pm GMT+1. This webinar is free and worth 5 CPD points for CIPR members.
You can also read Rod’s blog about the report.
Running a crisis simulation – how to rehearse and prepare effectively?
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A couple of years ago, I was in a room with a client, running a crisis simulation exercise to test their crisis plans. There were two separate groups from the same company taking part in the exercise, representing two different parts of the business. They faced the same fictional crisis: some of their products were overheating and causing severe burns.?
The two groups responded very differently. “We have to recall the product,” said one group leader. “We must warn our customers. Their safety is the most important thing.”?
“We have to protect our revenue,” said the leader of the second group. “We will not recall the product and we will not tell people there is a problem until I see physical evidence of the burns.”?
It was fascinating.
Read the full blog by Kate Hartley, co-founder of?Polpeo, a crisis simulation company. She is the author of ‘Communicate in a Crisis’ and co-hosts the crisis podcast ‘What Just Happened?’?
Repairing the relationship between the media and the police?
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The tragic case of Nicola Bulley, and how the reporting unfolded, might be the tipping point for a different relationship between police and the media.
An independent review commissioned by the Lancashire Police and Crime Commissioner and led by College of Policing into the operational handling of the case had many recommendations.?One included:
The College of Policing and the NPCC should consider how confidence between the police service and the media can be rebuilt, so that, for example, appropriate non-reportable media briefings are actively encouraged where there is a policing purpose. This process will require a balanced and engaged approach from?both policing and the media.
This sounds reasonable.
Read the full blog by Dee Cowburn, who has worked as head of communications to the Police and Crime Commissioner, as well as the Mayor and Deputy Mayor for Policing and Crime in West Yorkshire.
Crisis Communication: In Conversation with Dr Timothy Coombs
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Last month, we had a thought-provoking one-on-one chat with Dr Timothy Coombs, who was the special guest for our ‘Crisis Communication: In Conversation with…’ series.
Dr Coombs is most famous for developing the Situational Crisis Communication Theory, which helps us predict the level of reputational threat facing an organisation during a specific crisis and how stakeholders will likely respond.
The full recording is a member-only resource for CIPR members, who can log 5 CPD points for this activity.?
Meet our Committee
More from us
Thank you for reading our 4th edition. We'll be back next month with another edition of Crisis Comms Talks.
Curated by Adelaide Arthur, CIPR Crisis Comms Network