August Edition: The next frontier of human resources, trends in transactional risk insurance and Eurostar’s groundbreaking sustainability initiatives

In this month’s newsletter, we look at the challenges facing human resources professionals as they confront a new world of work, the evolution of the transactional risk insurance market and how Oliver Wyman is supporting Eurostar’s efforts to become a global leader in sustainability.

The future of human resources

In the ever-changing world of work, it’s critical that human resources adapt s. From the integration of AI into the workplace to growing skills gaps and the need to align with shifting business goals, HR leaders face no shortage of challenges.

If HR is going to successfully bring their organizations into the future of work, they’ll need to evolve beyond traditional roles, going from stewards of employment to stewards of work—and ultimately to stewards of humanity. This fundamental shift means bending the demand-and-supply curves of work, enabling talent to connect to work more seamlessly, meeting talent on their own terms and then going beyond the here and now to focus on improving the human condition.

By becoming champions of people at work—through the ethical use of AI, safeguarding of ESG and preservation of human well-being—HR professionals can position themselves as a transformational force within their organizations and effectively navigate the challenges and opportunities of the evolving business landscape.

The ongoing evolution of the transactional risk insurance claims landscape

In 2023, the world witnessed a significant surge in claims on transactional risk policies, which insure against merger and acquisition deal risks. This rise came both in terms of claim frequency and the total amount of payments, and the trend has been particularly notable in the realm of representations and warranties (R&W) policies, also known as warranty and indemnity outside of North America.

The nature and scale of R&W claims are changing, creating new uncertainties for transactional risk insurance. Demand for this insurance remains strong, but the full impact of these claims may take years to be fully realized.

To shed light on these developments, Marsh has released the Global Transactional Risk Insurance Claims Report for 2024, which analyzes trends observed in 2023 using Marsh's extensive claims data. It provides valuable insights into the evolution of the claims landscape, the influence of macroeconomic factors and mergers and acquisitions on claims and the implications of claims outcomes on transactional risk insurance.

Explore Eurostar’s groundbreaking sustainability initiatives

Eurostar is on a remarkable sustainability journey. Amid increasing regulatory expectations and sustainability targets, the London-based railway company has become the first European company to set a 100% renewables target for its own electricity supply. But are travelers and the broader industry ready to shift toward more sustainable choices?

In wide-ranging conversation, Gareth Williams, General Secretary and Strategic Partnership Officer of Eurostar, speaks with Oliver Wyman partners Federico Ucci and Cornelia Neumann on how Oliver Wyman is supporting Eurostar's ambition to become the backbone of sustainable travel in Europe, and how its recent merger with Thalys, another European railway company, lays the groundwork for a network of sustainable rail connections across northern Europe.

Meet Marsh McLennan

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