August 2024, Edition

Jambo, and welcome to the August 2024 issue of KQ Jetsetter. This month’s edition highlights the launch of our newly renovated KQ Clinic at Jomo Kenyatta International Airport, as well as the International Youth Day celebrations. Additionally, discover exclusive updates on our latest partnerships, exciting events, travel, and route information.?

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CUSTOMER EXPERIENCE

KQ Launches Newly Renovated Clinic at JKIA

On 9th August 2024, KQ Medical officially launched a newly renovated clinic at the Jomo Kenyatta International Airport (JKIA) in Nairobi, Kenya. The newly upgraded facility, conveniently located on the ground floor of the parking garage opposite the KDF offices, is now equipped to provide a wider range of healthcare services to the entire JKIA ecosystem.

In attendance, while representing KQ's leadership at the launch event, was Head of KQ Health, Dr. Judith Maye.?The reopening ceremony featured insightful discussions led by KQ Medical's expert team, focusing on enhancing operational efficiency, promoting mental wellness, and recognising the invaluable contributions of the clinic's staff.?

The renovated clinic will offer a variety of specialised services, including commercial medical evacuation, onboard oxygen and stretcher services, passenger medical clearance, and both airside and landside ambulance services. These services are designed to cater to the unique needs of travellers and airport staff, ensuring their well-being and safety.

KQ Contribution to Medical Tourism

KQ Medical at Jomo Kenyatta International Airport (JKIA) has once again demonstrated expertise in medical evacuations. In recent months, the team has successfully managed two complex cases, showcasing their commitment to patient care and safety.

In July, KQ Medical coordinated the evacuation of a patient from JFK International Airport to Cape Town. During the layover at JKIA, the patient received temporary care at the airport clinic, ensuring their comfort and well-being before continuing their journey.

On 4th August 2024, KQ Medical played a pivotal role in the evacuation of 1-year-old conjoined twins from Lagos to Dubai. The team successfully coordinated the transfer, providing ambulance and nursing services during the layover at JKIA to facilitate a smooth transition to their final destination.

These successful operations underscore KQ Medical's dedication to delivering exceptional healthcare services, even in the most demanding circumstances. By providing timely and efficient medical assistance, KQ Medical is helping to ensure the safety and comfort of passengers travelling through JKIA.

21st Standard Chartered Nairobi Marathon

The 21st?Standard Chartered Nairobi Marathon, will be taking place on 27th October 2024 in Nairobi, Kenya and as the key airline partner, Kenya Airways is teaming up with Standard Chartered to offer you exclusive offers on your journey?to take part in this exciting event.

Through this partnership,?using the promo code STANCHART24,?customers on international flights?into Nairobi,?will be able to enjoy a 10% off? their bookings, while those travelling on domestic flights within Kenya, will be able to take advantage of a 5% discount on their bookings. Visit here to make you booking by 14th October 2024, for travel from?14th October to?14th November 2024.

PARTNERSHIP

KQ, Safaricom Signs a Strategic Partnership

In a significant move on 2nd?August 2024, Kenya Airways and Safaricom, a?Kenyan leading telecom company, unveiled a strategic partnership aimed at bolstering the airline's operations, cybersecurity, and customer experience.

Kenya Airways was represented by our Chief Information and Data Officer, Fredrick Kitunga, while on the other hand, Head of Business at Safaricom, Cynthia Kropac, represented Safaricom at the unveiling of this?groundbreaking partnership.

This collaboration is set to revolutionise Kenya Airways' connectivity offerings, including the introduction of in-flight Wi-Fi, and will extend to several key areas such as infrastructure inspection, security enhancements, loyalty programmes, data science initiatives, software development, and even agricultural aviation.

This alliance marks a new chapter in Kenya Airways' commitment to innovation and customer satisfaction, leveraging Safaricom's cutting-edge technology and expertise.

EVENTS

World Day Against Human Trafficking Event 2024

On July 31, 2024, the World Day Against Human Trafficking event took centre stage in Namanga, Kenya, with KQ playing a pivotal role as a key partner. This year’s theme, "Leave No Child Behind in the Fight Against Human Trafficking," underscored the urgency of intensifying efforts to eradicate child trafficking.

The event drew the attention of several distinguished guests, including Kenya's Social Protection Principal Secretary Joseph Mogasi Motari, US Embassy Political Officer Claire Thomas, and IOM Migration Officer Victoria Kajja. Their presence highlighted the importance of collaborative efforts in the fight against human trafficking.

KQ's top leadership was represented by our Chief People’s Officer, Tom Shivo, alongside our Head of Corporate Security, Bernard Oganga, and Manager of Quality Control and Integrity, Adelaide Amaro. Their involvement reaffirmed our commitment to corporate responsibility and the protection of vulnerable children.

A special highlight of the event was the participation of children from local schools, who played an active role in raising awareness about the dangers of human trafficking. The focus remained on reinforcing child protection systems to aid victims and ensure justice for perpetrators.

KQ's continued support of such initiatives reinforces our dedication to safeguarding the future of the nation’s children and contributing to the global fight against human trafficking.

Celebrating International Youth Day 2024

On 12th August 2024, led by our Group MD and Chief Executive Officer, Allan Kilavuka, we hosted a special Youth Day Fireside Chat at Pride Centre in Nairobi?to celebrate International Youth Day 2024. The event brought together youth, young leaders, and industry experts for an engaging discussion on youth inclusivity in commerce, investment, leadership, and mentorship opportunities.

In attendance were the Chief Executive Office, Kenya Commercial Bank Group, Paul Russo, along with the Chief Executive Officer, TRIFIC, Brenda Mbathi, and the Chief Executive Officer, D&R Studios, Eugine Mbugua, among other notable leaders.?

During the event, Mr. Kilavuka encouraged the youth to embrace hard work as a foundation for future opportunities and urged leaders to genuinely listen to the youth and view them as solution providers.

Kenya Friends at the Park Event

KQ recently took part in the "Kenya Friends at the Park" event at the Ealing Common Park in London.?The event, which drew over 400 attendees across two days, provided an excellent platform for KQ to connect with the Kenyan community in the UK.

With our stand strategically placed near the entrance, we ensured high visibility throughout the event. This prime location allowed us to effectively promote our products and services, including our Asante Rewards loyalty programme, which saw 80–90 new enrolments.

Among the notable guests who attended the event were Kenya's Deputy Ambassador, Dr. Joseph Warui,?alongside a local councillor, adding to the event's significance. On the final day, the excitement peaked with a raffle contest for KQ sponsored tickets, drawing even more interest to our stand.

KQ's participation in this vibrant community event underscores our commitment to engaging with our customers and promoting our offerings on a global stage.

KQ Receives NCPWD Delegation

On 14th?August 2024, our Group MD & Chief Executive Officer, Allan Kilavuka, had the privilege of welcoming a delegation from the National Council for Persons with Disabilities (NCPWD) at KQ's headquarters in Nairobi, Kenya. The delegation, led by Executive Director/CEO,?NCPWD,?Harun M. Hassan, visited as part of the Council’s mission to enhance partnerships and advocate for the rights and inclusion of persons with disabilities.

The meeting featured productive discussions on implementing disability-friendly policies, improving accessibility, and expanding inclusive education and employment opportunities. Kenya Airways reaffirmed the airline's commitment to supporting NCPWD initiatives and enhancing accessibility for passengers with disabilities.

Both parties agreed to continue their collaboration, ensuring ongoing communication and joint efforts to foster a more inclusive society. The meeting concluded with a strong commitment to advancing disability inclusion across all sectors.

AWARDS

KQ Receives Nominations for World Travel Awards

Kenya Airways has received various nominations for the prestigious World Travel Awards (WTA) 2024. The WTA, held annually, aims to recognise, reward, and celebrate excellence across all sectors of global travel and tourism.

These nominations underscore the hard work and dedication of our entire team to ensuring that our customers receive the highest level of service and satisfaction. The award nominations received include:

• Africa’s Leading Airline 2024
• Africa’s Leading Airline 2024: Business Class
• Africa’s Leading Airline 2024: Economy Class
• Africa’s Leading Airline Brand
• Africa’s Leading Inflight Magazine 2024: Msafiri

Your vote is important to us, and we need your support to bring these awards home. Register HERE and cast your vote before 08th September 2024.

World Travel Tech Awards 2024

Additionally, we've also?been nominated for Africa's Best Airline Website 2024 at the World Travel Tech Awards. This recognition is a testament to our commitment to providing exceptional digital experiences for our customers. We need your support to bring this prestigious award home. Visit HERE to register and vote for KQ before 8th September 2024, at Midnight.

FREQUENCY & TRAVEL UPDATES

Kigali

Enjoy expanded flexibility with our daily flights options to choose from between Nairobi and Kigali. Embark on an unforgettable journey where vibrant cultures, breathtaking landscapes, and incredible wildlife adventures await.

Douala

KQ now operates?5 weekly non-stop flights between?Douala and Nairobi,?offering you a shorter flight time and better connectivity through Nairobi and beyond.

Johannesburg

Our 5 weekly flights on the night-time window, are now available on?Boeing B-787 Dreamliner. This is part of the 26 weekly flights operated by KQ to Johannesburg, South Africa.

Cape Town

Our?3 weekly non-stop Nairobi to Cape Town flights are now?available on?Boeing B-787 Dreamliner, offering 30 full lie-flat seats in Business and 204 Economy seats with generous seat pitch.

Jet Byte: Did you Know?

How do airplanes fly?

While an airplane’s wings are crucial for keeping it airborne, they aren’t the only factors at play. In fact, four key forces work together to control a plane’s movement: lift, thrust, drag, and weight. Each of these forces pushes or pulls the plane in different directions, ensuring stable flight.?

You might have noticed the upward bends at the ends of some wings; these are called "winglets." Their purpose is to minimise the air vortices that form around the wings, which in turn reduces drag.

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Catch up on the latest from our YouTube Channel

Have you caught up with the latest?edition of?our in-flight magazine, Msafiri??Click here to read.

Editors: Mwajuma Salim?&?Raymond Kigai.