August 2023 - Best Practice from our Partners
Welcome to our second newsletter focussed on news and events from our Partners.?This issue is packed with content from this knowledgeable group of members and includes articles on;
Free invitations to join their events;
And finally join us in congratulating?SVL?on their award of EMEA Rising Star from?NICE.In the coming months there are plenty of opportunities to see and meet our Partners;
You can watch all Partner on-demand content and find out more about them by visiting our?Partners Directory.?
Now over to our Associate Members to share their recent news and content!
Consumer Duty Day is now live!?– Download BPA Quality’s exclusive guide for insight into how the Consumer Duty regulations will impact your business, and how you can maximise the opportunities it presents to you. Get in touch with?[email protected]?to find out more.
How to Deliver a Consistent Omnichannel Customer Experience?– Business Systems leader’s guide to CX part 2 is another short guide that explores delivering consistent, seamless customer journeys.?Embedding omnichannel and ‘customer-centricity’ into your business
Value Realisation Toolkit?–?Contact centres need to accelerate their tech transformation to enable next-generation customer experiences. This Value Realisation Toolkit gives you instant access to helpful resources to ease the evaluation and purchase journey. Download the toolkit today and get essential resources to help you achieve more.
Contact Center AI: Hype vs. Reality?–?Has your company considered how artificial intelligence is going to impact your workforce - whether that's replacement or augmentation? Our latest whitepaper breaks down the hype vs. reality of #AI in the contact center, including how responsible adoption today can ensure success in the future.
Redefining the Frontline Employee Experience with AI-Powered Microlearning?– Whether onboarding, upskilling or cross-skilling, or simply staying on top of regulatory updates, employee training is critical across the employee lifecycle. But traditional training methods will only do so much. Watch our on-demand webinar now.
The OPX Workforce Management System - LIVE DEMO?–?Join Alex Allan as he demos the OPX system - LIVE. Find out how the OPX technology, ensures you - reduce operating costs, increase business efficiency and enhance customer experience. All from a low code and platform agnostic position. Join us on Thursday September 7th 2pm GMT.?
Supporting vulnerable customers and building employee resilience in the insurance sector?–?In the aftermath of the Covid-19 pandemic, the cost-of-living crisis and record levels of inflation, it has become increasingly important for the insurance industry to step up and provide appropriate support to vulnerable customers.
eGain Solve 23 European Conference 25th September?–?How will your enterprise leverage the new AI GPT technology so hyped in 2023? Register for a Private GPT Workshop and see the business impact demonstrated. Leave with a plan to transform your business!
领英推荐
Agent Engagement Summit 2023?–?We're thrilled to announce the launch of evaluagent's very own Agent Engagement Summit 2023! Join us for a game-changing event that will transform the way you approach agent engagement! Mark your calendars for October 4th 2023 and discover more about the event here.
Benefits of AI in Customer Service?– AI brings several key benefits to customer service, enhancing the overall customer experience and improving operational efficiency.?Overall, AI in customer service empowers organisations to deliver efficient, personalised, and consistent support experiences while reducing costs and enhancing customer satisfaction.
Are you an employer of choice??–?See what contact centre agents are looking for in employers. Filling vacancies used to be easy. Full time? No problem. Temporary staff? Easy. All within 10 miles of the contact centre? Sure. But fast forward to today, and this is no longer the case. David Marshall, Regional EMEA Lead at Intradiem discusses the challenges.
So you want to be a Generative AI expert?–?Generative AI technology is driving innovations that are shaping the future of customer experience (CX) and has the potential to transform how brands interact with their customers. From key definitions and crucial conversations, this infographic will bring you up to speed so your organization can leverage this game-changing technology.
Elevate '23 is here!?–?In today’s digital-first world, the paradigm shift in customer engagement driven by AI and emerging technologies is undeniable for any customer-centric business. Elevate ’23 is all about you, the attendee, as we explore the crucial issues that matter most in this dynamic landscape.
A better way to manage holidays?– Managing holiday requests in a contact centre can really eat into your day. But it doesn't need to be that way. QStory intelligently automates leave management, reducing admin time and giving agents instant responses to their holiday requests.
Shaping Contact Centre Environments for Lasting Wellbeing and Performance?– Creating an inclusive and positive work environment is essential to promoting wellbeing and overall success in the workplace. Think about comfortable workstations, access to natural light, and spaces to relax - all of which can have a meaningful impact on advisors' mental & physical health. Dr Phoebe Asquith shares her insights on understanding the essence of wellbeing in the contact centre.
Unlock the Power of Data: Using Scorebuddy BI for Comprehensive QA Insights?–?In 2023, every organization generates a ton of new data on a daily basis. It’s no longer about what data you collect, but how you use it. With Scorebuddy BI, you can align reporting with your business goals to showcase the value of your QA process and drive data-driven decision-making. Register now for this free webinar.
Top Tips to Maximise Your Voice and AI Strategy?–?The advanced capabilities of speech analytics and associated use-cases are making organisations wake up to the value held in their conversational data. However, despite the potentially game-changing ability to tap into the rich insights from the analysis of this data at scale, challenges remain. Our whitepaper explains why you will need to rethink some of the standard recording practices, empowering you to gain a competitive advantage and see the real benefits from your conversational data.?
A Bot for Every Workflow: How AI and Data Drive CX Automation?– The Verint team take a fascinating look at how AI can support your workforce and your workflows. With a focus on the very latest (and greatest) bot technology, this whistle stop tour is everything you need to know about augmenting the skills your agents have - and ensuring they use those skills on the work that really makes that CX difference.
Director of Finance and Partnerships
1 年well worth a read!