Augment Knowledge Management with Powell Software (part 4)
Matthieu Silbermann
Product Management, Product Marketing | AI-enhanced Digital Workplace
Navigating the Knowledge Evolution
This series of articles explores the modern digital workplace, examining how Artificial Intelligence and knowledge management subtly shift the landscape of business efficiency and employee engagement.
We navigate the knowledge evolution, uncovering strategies and insights that transform organizations' operations.
Here is your roadmap to understanding and leveraging the power of a truly integrated knowledge management system.
Agenda (one publication per day from February 26th)
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Article 4: Building a Governed Knowledge Base
Governance: The Keystone of Knowledge Management
In modern business, governance in knowledge management is not just a best practice—it's imperative. Effective governance ensures that the information within an organization's knowledge base is accurate, up-to-date, and compliant with internal policies and external regulations. The quality control mechanism filters out the noise, ensuring employees can access the best and most relevant information when needed.
The synergy between Powell Intranet and Powell Buddy
Powell Intranet and Powell Buddy form a synergistic duo, combining to create a robust and governed Knowledge Base. Powell Intranet lays the groundwork with its structured information architecture, designed around content types and templates that serve various business needs. When introduced into this environment, Powell Buddy is the intelligent interface that interacts with this structured information, utilizing AI to bring a conversational experience to knowledge retrieval.
Powell Buddy's Specificities in Knowledge Access
Powell Buddy is distinguished by its ability to serve as a trusted source of information where employees frequently operate—within Powell Intranet and Microsoft Teams. It simplifies the user experience by providing a bot that can be interacted with naturally and intuitively. This accessibility transforms Powell Buddy into a daily tool that employees rely on for accurate information.
Audience-Specific Information Access
Understanding that not all information is pertinent to every employee, Powell Buddy's capabilities include audience targeting. The bot can discern roles and permissions, ensuring employees access only the database relevant to their functions. This customization enhances efficiency by streamlining information access and protecting sensitive data.
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Stakeholder-Managed Information Sources
Stakeholder management ensures the integrity of Powell Buddy's information. For example, HR professionals manage and update HR policies, ensuring that the Knowledge Base reflects the current state of company policy. This level of control and management by the information's owners guarantees accuracy and reliability.
Curated Documents and Organizational SharePoint Folders
Powell Buddy's primary source of knowledge is the curated content from Powell Intranet documents. These documents, systematically organized in SharePoint folders, form the backbone of the internal knowledge base. Stakeholders meticulously manage them to ensure the information is accurate and aligned with the organization's objectives and practices.
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Public Websites and Safelisting
To extend Powell Buddy's reach, stakeholders can safelist public websites. This inclusion enables the bot to source relevant public-domain information for specific queries. The safelisting process is governed, ensuring that only reliable and trustworthy external sources are referenced, thus maintaining the integrity of the information provided.
Integration with Third-Party Business Applications
Looking ahead to the second half of 2024, Powell Buddy will further expand its horizons by integrating with third-party business applications such as Zendesk, ServiceNow, and Dynamics. This integration will allow Powell Buddy to tap into a more comprehensive array of specialized knowledge bases, enhancing its ability to provide comprehensive answers and support across various business functions.
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An Inclusive Service
In alignment with the ethos of inclusivity, Powell Buddy's service model is based on usage. This means organizations pay according to the actual use of the AI model rather than a prohibitive flat fee. Such a model democratizes access to the bot, allowing a broader segment of employees to benefit from its capabilities without financial barriers.
??Next Article: (published on the day after) Article 5: Implementing Powell Intranet and Powell Buddy
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