Attitude is key when going digital

Dialog Information Technology has developed a unique solution for the Victorian Transport Accident Commission. Watch this video to learn more about myTAC.

Improving people’s lives through digital innovation.

Dialog IT has been working with the Transport Accident Commission (TAC) to develop their revolutionary myTAC app and web portal. The myTAC digital platforms are helping the TAC lead the way in digital transformation by keeping their customers at the heart of what they do.

When businesses like the TAC shift from their traditional modes of operation towards customer first ways of operation, they can accelerate their business activities, lower cost, improve time to market, bring about a positive change in processes, people, and competency models, but most importantly they can improve their customer experience.

Digital transformation is not just about embracing new technology; it is about a change in thought and organisational culture. There is a real and constant need for organisations to address the change in business scenarios, dynamic business demands and innovate ways to quickly cater to these changing needs. Leaders and technology teams in any enterprise should work hand in hand to meet the business requirements, drive innovation and march towards continuous improvement. This is exactly what the partnership between the TAC and Dialog has created with the myTAC digital platform.

The myTAC digital platform is easy to use and saves an incredible amount of time for TAC clients, eliminating the need for time consuming posting or faxing. Everything they need is now at the touch of your fingertips, from updating personal details, to direct communication of sending and receiving messages in the myTAC inbox. Their clients can download the app on any mobile device or access the portal online.

The process of taking a heavily human-reliant organisational system to a digital platform has actually enabled the TAC to provide a more human-centric service, taking the conversations away from being purely transactional and making them more personal. There is now more of a focus of staff being able to offer rehabilitation support, rather than purely dealing with the refund of a claim and other administrative tasks. It’s enabled them to ask the right questions, rather than placing the importance of filling in forms and paperwork. It’s about the real end goal; what can the TAC do to improve the recovery of their clients.

myTAC link: https://www.tac.vic.gov.au/clients/mytac