Assumptions; and This Week's Reading Pile

I know assumptions get a bad rap. I know the saying. But...they can be powerful!

Here are some good ones.

1. Assume the best in others' intentions.
2. Assume competence.
3. Assume truthfulness.
4. Assume you don't know all the details behind someone's actions.

I know what people say about assuming. But I'd rather assume the best in people than the worst. If they eventually prove me wrong, so be it.

• Studying the limits of human perfection, through darts. (NYT)
• The useful agreement. (Godin)
• Forget the gym. Welcome to the gym office. (WSJ)
• 2023 Work in America Survey: A focus on health and well-being. (American Psychological Association) We are in the people business. We should want our employees to feel valued and engaged. If you agree with that, read the results from this survey. Good stuff!
• One-third of Americans have tattoos. (Forbes)
• Too many vacant lots. (WSJ)
• Are you rich? (Bloomberg)
• Who is to blame for poor service? (Shep Hyken)
• Customer experience evolutions: From 2015 Insights to 2023 realities. (Convince @ Convert)