Asking versus telling builds trust.
Looking to spark a trust-building conversation with someone you lead? Start with a question. Asking (not telling) builds rapport, fosters psychological safety, and makes people feel heard and valued. It’s a great way to show them you care about their thoughts and ideas.?
In the book I wrote in collaboration with Dr. Katherine Meese--The Human Margin: Building the Foundations of Trust—we share a list of trust-building questions leaders can ask during rounding and at other times. Here are just a few of them:
What worries you the most??(Don’t assume you know.)?In many cases you’ll find that it’s something you can fix, or at least get started fixing. This is huge anxiety reducer for employees.
How can I support you in your role? What does support from me look like??Again, you’re showing the employee you care and want to make their job and life better.?
What are your professional goals, and how can I help you achieve them? Are there additional trainings or resources to which you’d like to have access??Both questions show you’re committed to the person’s development—which really matters to the current generation of healthcare talent.?
For more trust-building questions,?I invite you to read?The Human Margin.?I’d love to hear what questions are working well for you!
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EdTech Strategist with a Marketing Mindset ?? I Turn Healthcare Challenges Into Scalable Solutions
2 个月I completely agree—asking the right questions is key to building trust. One strategy I’ve found useful is paying attention to what’s not being said. Sometimes, body language or hesitation can signal unspoken concerns. I’ll ask, “Is there anything on your mind that we haven’t covered?” or “You seem unsure—what’s your take?” These questions can reveal deeper issues and build trust by showing you’re really listening.
Healthcare Executive | Experienced Nurse Leader | Transformative Speaker -- Bridging Clinical Expertise and Administrative Excellence
2 个月Thank you Quint…always solid advice and thoughtful leadership tips and tricks.
Regional Director of Operations
2 个月Always quality take-aways - thank you!
Director of Patient Experience at King's Daughters Medical Center
2 个月Useful tips! You never disappoint, Quint!
Finance Director | Author | Motivational Speaker | Entrepreneur | My Laws of Success will inspire you to achieve AMAZING THINGS and GREAT SUCCESS
2 个月Thank you for sharing these great insights!