ASAP Reduces Call Volume and Decreases 9-1-1 Response Times, Saving Lives - Sunguard Public Sector

It’s late at night and a local 9-1-1 dispatcher receives a call from an alarm company to report a burglary in progress in a local home. The dispatcher enters the details into the computer-aided dispatch (CAD) system, which sends a team of officers to the address to apprehend the suspect. When the officers arrive at the house, something doesn’t look right; there’s no activity to be seen in the house. The house in question is in a rural part of town, so the front door is unlocked and the officers decide to draw their weapons and enter the residence. The only problem is, they are at the wrong location; the dispatcher had mistakenly input the address incorrectly in the CAD system! Imagine the embarrassment for that local law enforcement agency as they had to explain to the frightened homeowner they were simply at the wrong address. Imagine how that scenario could have been much, much worse had the homeowner been armed and reacted out of fear.

This isn’t just a hypothetical… it’s a situation that has occurred repeatedly in recent years. 9-1-1 calls, even from alarm companies, are susceptible to human error. That’s why in 2005, the Association of Public-Safety Communications Officials (APCO) International and the Central Station Alarm Association (CSAA) partnered to develop the Automated Secure Alarm Protocol (ASAP).
ASAP was developed to provide a standardized data exchange for the electronically transmitted alarm information between an alarm monitoring company and a 9-1-1 dispatcher. 

For rest of the story and case study: 

https://www.sungardps.com/asap-reduces-call-volume-decreases-9-1-1-response-times-saving-lives/