Not artificial and not intelligent.

Prof. Ian Angell said 20 odd years ago that so called "AI" is neither artificial or intelligent. This is a truth that is shown daily, more times and in more circumstances than we can possibly count.

And yet, we are told, by companies, consultants and even government departments and regulators that we must adopt "AI" or die.

Well, here's my conversation with a chatbot that is proudly proclaimed to be ChatGPT that has been "heavily trained" on support records for a server host.

I wanted to do something I've done before for other domains. It's not complicated. I want to create a subdomain for FinCrimeTV.com and to divert that subdomain to the YouTube Channel at youtube.com/@fincrimetv

It didn't work. When I tried to enter anything at all into the "redirect to" box, I got a little triangle and "invalid input." There was, yippee, no indication of what I should do or what I was doing wrong.

I searched. I found a help page. I did exactly what it said to do. Same result. So I decided to contact support. Usually great, wonderful people. With the emphasis on "people."

But no, it's been decided that I have to interact with a computer and all computers are dumb.

The conversation is below. I'm writing this, fingers bashing my keyboard in anger and frustration, as a cathartic exercise. Because I have just wasted, in total, more than an hour failing to do something that should have taken at most a couple of minutes.

You see, the thing is that whoever "trained" the bot forgot that it only works if the users are trained to communicate in a way that the bot is trained to understand.

And not only am I not so trained, I have no interest in being trained to fit in with the way of thinking of thousands of programmers at hundreds of companies I interact with - and having to get inside the mind of those programmers (and to those that are about to challenge me saying that the people who set these up are not programmers per se, that's just proving my point).

Here's the conversation. It might amuse you. One day it might amuse me. But that day isn't today.

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• DNS editor - CNAM - invalid input

Could you please clarify if you are trying to add or modify a CNAME record in the DNS editor? Also, can you tell me the exact value you are trying to input for the CNAME record? This will help us resolve the issue more efficiently.

• https://www.youtube.com/@fincrimetv

I'm ready to assist you. Could you please provide more details about the issue you're experiencing? What is the exact problem you're facing?

• Your system tells me to do something then tells me I have got it wrong but it doesn't tell me how.

I understand that you're receiving an error message from our system without clear instructions on how to correct it. Could you please specify what action you were trying to perform when you received this message? Also, can you share the exact wording of the error message? This information will help us identify the problem and guide you to the right solution.

• I told you. Read my first message

I apologize for any confusion. It seems you are having trouble with the DNS editor, specifically with inputting a CNAME record. To assist you further, could you please provide the exact value you are trying to input for the CNAME record? Additionally, please ensure that you are not including your domain name at the end of the CNAME if your DNS zone editor does this automatically. This will help us address the issue correctly.

• I refer you to my previous message

Thank you for your patience. It appears you are experiencing an issue with adding a CNAME record in the DNS editor and there might be an error with the format or spelling of the record. Please ensure that the name of the CNAME record is entered correctly without your domain name appended at the end if your DNS zone editor does this automatically. The correct format should be just the subdomain part, for example, 'mailmarketing._domainkey' without 'yourdomain.com' at the end. Could you please confirm if this is the case and if the value you are entering matches this format?

• Yes. I followed the instructions on your help page.

Great, if you've followed the instructions and ensured that the CNAME record is not misspelled and is in the correct format, but you're still experiencing issues, it might be helpful to double-check the value you are entering. The name should be 'mailmarketing._domainkey' and the value should be provided by the service you're trying to authenticate with. If you've verified this and it's still not working, you may need to wait a little while as DNS changes can take some time to propagate. If after waiting, the issue persists, please go to your Client Area -> Click on the "?" icon -> 'View Help Center' -> 'Contact Us' -> Choose the relevant category, and our support team will assist you further.

• Not getting that far. See my previous message

I understand that you are having difficulty before reaching the point of reauthentication. To clarify, are you encountering an error when attempting to add the CNAME record in the DNS editor? If so, please ensure that you are only entering the required subdomain part as the name (e.g., 'mailmarketing._domainkey') and the correct value provided by the service you are authenticating with. If you continue to face issues, could you please specify the error message you are seeing? This will help us to provide you with the appropriate guidance.

I refer you to the information previously provided

I understand that you have followed the instructions for adding a CNAME record and are still encountering issues. To proceed, please confirm that you have entered the CNAME name as 'mailmarketing._domainkey' without your domain at the end and that the value is exactly as provided by the service you're using. If this is correct and you're still unable to add the CNAME record, please specify the error message you are receiving so we can assist you further.

• I am not getting that far. See the above

I see that you're having trouble before you can even attempt to reauthenticate. It sounds like you're encountering an issue when trying to input the CNAME record into the DNS editor. To assist you effectively, could you please tell me the exact step where you're facing the problem and any error messages you're receiving? This will help us pinpoint the issue and guide you to a solution.

• 1. DNZ Zone

To access your DNS Zone Editor, please follow these steps: 1. Log in to your Site Tools. 2. Go to Domain. 3. Click on DNS Zone Editor. Remember, you can manage DNS records only if your domain is pointed to our nameservers. If your domain is not pointed correctly, you will see a warning with the correct nameservers to use, which are: - ns1.siteground.net - ns2.siteground.net If you are trying to add or modify a DNS record and are encountering issues, please ensure your domain is pointed to these nameservers. If you need further assistance with the DNS Zone Editor or have a specific error message, please let me know so I can provide more detailed help.

• -NOt helpful. I was trying to type a list but you didn't wait for the second and subsequent items.

The service is currently unavailable. Please use our regular search instead, or try sending your message again.

I gave up.

So, no. This tech is absolutely not ready for prime time.

#AI #wastedsaturday