Artificial Intelligence - what's about it?
The topic of artificial intelligence is one that is often discussed these days. Some of hearing that the future will bring us computers able to act against human beings. Reality is telling us a different story. Artificial intelligence is offering a huge chance to any company to offer their customers a different service experience as well as to make our lives easier. Whether we have a positive view on these technologies or not the main question remains: where is the big lever that brings me a business justification to use these kind of technologies? What are the areas, where would make sense to use these technologies? Sometimes it helps to take a closer look how are the industries are already using these kind of technologies to get some inspiration for our daily work. Let me bring some usage scenarios to your attention that might be inspirational for you.
The first question is always: what is the return on invest for these kind of projects? An interesting study shows set eight out of ten companies are optimistic that they have a return on investment within five years. Even though investments are already happening, every third decision maker is convinced that they have to spend more money in order to keep competitive advantage. Reasons to invest in artificial intelligence mainly focusing on cost reduction due to efficiency gains and revenue growth. However, there is no gain without pain. Which topics typically hinder companies to use these technologies and stop these projects? An IT infrastructure that is not prepared for these scenarios and a lack of personnel and budget, to mention just a few. However, that does not have to be the case if you choose the right technology. Let us get some proof points by taking a close look at some customer cases:
Fiducia & GAD – Banking Bots – The future of communication
Customer are the new epicenter for every company. Everyone tries to bring them the best service possible. AI can be of great help here. Think you don't have enough expertise in that area? Read in which scenarios German Fiducia & GAD used the technology and how they were able to get Chatbot-MVPs in just five weeks to implement those. Bot's can help you create a totally automated new experience for your customers to get information fast and efficient.
What happens if an unplanned disaster occurs? Right: your hotlines are flooded with request. Canadians startup had a revolutionary idea to help governments and emergency services to improve reaction time in real time on emergency lines in case of an earthquake etc. . Read how a Bot can help to master the situation and help your customer call center to new efficiencies.
Schneider Electric – Edge Analytics
The idea of having Data in a central place for detailed analysis using AI to generate new insights and rules is a great thing. But what if I have assets on a remote location that either generates too many data for my bandwidth or if response time is super critical? See how Schneider Electric uses Azure Machine Learning and Edge Analytics to tackle these issues.
You want to get started on one of these topics on your own and need some help to get started? What about gaining some insights into energy prediction? We have prepared a load of material to help you doing your first steps on your own. Starting from Templates that are ready to deploy in your Azure Cloud to articles describing a bit deeper on how to use these technologies for demand forecasting scenarios.
These are only a few topics to show how these technologies can help companies on their journey to their digital transformation and have a positive impact on their business at the same time. Please don’t hesitate to contact us to see how you can benefit using AI.