Artificial Intelligence for the Real World - article review

Thanks to Liliana Pop Ph.D. I came across an article where in a simple yet clear manner AI potential has been explained. Even though it is rather aimed for a less technical audience, even Data Science professionals could find some interesting thoughts there. 

I kindly invite you to look the article through: https://hbr.org/2018/01/artificial-intelligence-for-the-real-world.

For me personally, it was rather delighting to find approval of my personal experience in the ideas shared by the author. Here are some of the quick points I put together from our company’s exciting related practice:

• Just as MD Anderson we can see how AI is being implemented by our clients in less meaningful, yet useful, cases, like generation of a meeting summary from an audio recording or automated grouping and distribution of tickets in a bug tracking system. My belief is this effect of a “low-hanging fruit” in terms of AI implementation will have a worldwide popularity, and due to the mass application in peoples everyday life its value might be even higher than some high though hardly achievable goals.
• Implementation of the AI initiatives and difficulties with staff, understanding of technologies, reliability of tools – are the issues that humans face each time with a new cutting-edge technology, like the computer, internet, e-commerce, etc which are quite natural and common today. Likewise, in several years we will come to a phase where AI solutions will be available as off the shelf products. However, before that, we have to develop some extensive expertise, explore possibilities, create best practices and so on. This is a great time to do business being one of AI solution implementation pioneer.
• An interesting question mentioned several times – if AI implementation could cause job loss for humans. My opinion at this point is that AI workers have no big difference with low qualified humans, who have to do simple routing operations. So more manpower will lead to increased competition, where humans will have to go through a definite skill-up and personal evolvement in order to get qualified enough for the jobs that require things like creativity, something that AI doesn’t have. As in any competition, this will eventually lead to the human intelligence boost and an overall increase in services and products quality.
• As for the business processes automation using AI - that's my favorite part for instance since this is the area we are actively discovering and (my hope is) becoming strong in. The potential is apparently tremendous and we are happy to be involved in a new spin of business optimization.

You are welcome to argue with my points since I am willing to learn from your experience and adopt my vision. I would be happy to hear your comments, stories, and thoughts!