Artificial Intelligence In Human Resources.
- Artificial intelligence is pushing humans and machines closer together. It’s exciting! AI’s influences are being felt across the HR space. Being used to automate business processes, enhance efficiency, and reduce bias among other things. In fact, McKinsey’s latest forecast of AI’s impact on the global economy is that it will generate $13 trillion in economic activity across the globe by 2030.
- AI as a Tool: The inclusion of artificial intelligence in the HR professional’s toolbox is not surprising. When looking for answers, look no further than the iPhone, for instance, or the black, cylindrical Echo tower sitting on the counter. Whether its Apple’s Siri or Amazon’s Echo, people are using artificial intelligence at home in their day-to-day lives.
- In most professional settings, AI is not required to do mundane tasks like answer questions about the weather or turn on the lights. Instead, AI is asked to do much more.
- Reducing Human Bias: Humans are inherently bias. HR professionals may subconsciously lean toward a particular candidate for instance, someone who is more like the recruiter. Another potential bias, language bias; people’s subconscious word associations could indicate a particular preference.
- Thanks to AI, algorithms can be designed to help employers identify and remove these biases. That potentially translates to better hiring communications and attracting a more diverse group of candidates.
- AI is being used in HR to automate repetitive, low-value tasks thus increasing the focus on more strategic work. AI tools automate common HR tasks like benefits management or handling common questions or requests.
- Recruiting through AI: Custom experiences are expected by applicants. These are tailored to unique needs as they apply for a new job, choose the right benefits or explore development opportunities.
- Companies have implemented “AI recruiters” to automate scheduling interviews, provide ongoing feedback to candidates and answer their questions in real time. This allows human recruiters to spend more time converting candidates to hires.
- The automation of tasks through AI technology allows for the freeing of HR professionals to focus on uniquely human abilities such as critical thinking, creativity, and empathy. While they are involved with the more human tasks, technology, at the moment, can handle the more mundane tasks.