Article Index

Article Index

Anthony Johnson Anthony Johnson

Anthony Johnson

Customer Support Leader

发布日期: 2025年3月13日
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Index of article series from Anthony Johnson

AI, Agentic Tools and Technology



Customer Support Agents & Service Representatives


Customer Support Managers and Leadership Articles



Whois?Anthony Johnson

A former small business owner with 20+ years in large global customer support organizations. I have first-hand experience working with hundreds of support professionals, the common mistakes made, and the lessons learned. This enables me to speak with authority on the best practices that proved successful in enabling support teams to thrive and deliver a customer experience that results in high CSAT and low Customer Effort.

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