The Art of Over-Communication: Building Rapport in High-Stakes Conversations

When it comes to navigating high-stakes scenarios or conversations at work, effective communication is an essential skill.?

Effective communication skills are necessary in most jobs and industries, but for those in the medical profession, clear communication and expectations are even more critical.

So, what’s the best tool for navigating these sensitive or high-stakes scenarios?

According to Dr. Kriti Mohan, a board-certified plastic surgeon based in Houston, Texas, the key is to be intentional and over-communicate as often as possible.

In her episode, “Navigating Emotional Interactions: Insights from Dr. Kriti Mohan”, she shares her expert advice for navigating difficult conversations in professional spaces, particularly the medical profession.

For starters, Dr. Mohan places a high value on intentionality in her work. This starts with how she builds trust and rapport with her clients. In her case, social media was extremely helpful with this.

What started out as a way to authentically share more of herself and her practice ultimately became a key element of trust-building. By the time they walked through the doors for a consultation, they already felt like they knew her personally.

This is important because there is a direct connection between the degree of trust two people have and how successful their communication will be.

In the medical profession, Dr. Mohan has found that once trust is established, it becomes easier to have more serious or difficult conversations.?

From there, she emphasizes the importance of over-communicating when it comes to setting expectations.

So, what does it look like to over-communicate, and why is this important??

Check out the episode to find out!

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Have a wonderful weekend!

Kwame

CEO & Founder of American Negotiation Institute

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