The Art of Effective Engagement: Unleashing the Potential of Customer Communication Automation

Customers today are an impatient lot – they expect their concerns to be resolved on first contact and hate waiting. A single subpar experience can ruin hard-earned brand loyalty very quickly. For businesses, improving the quality of customer support has become a key brand differentiator and the very foundation of customer loyalty. Naturally, automation technologies have gone from being nice-to-have to must-have for all brands looking to deliver high-quality customer support. At edna, we understand your need for speed and precision when serving customers, so we’ve built our solutions to help you achieve just that! Does your current customer support software have these incredibly effective features?

• Short Commands:?Empower your agents to fetch and share data quickly from other systems
• Quick Responses:?Reduce customer efforts in typing out the full message by providing quick response options
• Auto-Routing:?Automatically route incoming queries to most suitable specialists
• Tagging:?Auto-tag incoming messages to enable customer segmentation so each group can be sent personalized offers

If not, we can help! To learn more about our solutions, get in touch today!