The Art of Control Desk Management
Hello!?
Do you know what Control Desk Management is all about? We are talking about this topic a lot, especially with our newest product id8 coming soon. The id8 control desk?is designed specifically to make the challenging tasks of an operator as easy as possible. But what exactly are those tasks?
Control desk management focuses on optimizing operations, maintaining safety, and ensuring efficient communication and decision-making within a control room environment, also known as security operations centre (SOC).
In this newsletter, we will explain some of the most important aspects of control desk management and show, how our solutions cater to these requirements. Furthermore, we will highlight one of our software solutions for this topic: The Symphony Web Client.
Enjoy Reading!
Your Team Commend
MONITORING AND CONTROL?
Operators in the control room monitor data, signals, and information from various sources. They use this information to make informed decisions and take appropriate actions to maintain optimal operations. Commend solutions integrate the various information sources to ensure a perfect overview over the whole security system?at one glance.
EMERGENCY RESPONSE?
In case of an emergency, control room operators play a vital role in responding quickly and effectively. Of course, a routine call has a lower priority than an emergency call.?We provide clear information on call priorities and the possibility to park a call when something more important comes up. This ensures that operators are well-prepared to handle any crisis situation.
COMMUNICATION?
Effective communication is crucial in a control room environment. We ensure reliable communicationbetween individuals and the control desk, between people seeking assistance and those providing help, between the control desk and emergency services, and?for intra-corporate communication.
SITUATIONAL AWARENESS AND DATA ANALYSIS?
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Intercom technology provides real-time information, visualizing data effectively, and maintaining a high level of situational awareness among operators, also with the help of video technology. Our solutions can generate and collect a large amount of data from the daily operations. Data analysis can help optimize processes and improve decision-making. Take a look at this website to find out more about our hardware and software solutions for control desks:?
SYMPHONY WEB CLIENT?
This is one of the software solutions:?The Symphony Web Client is basically an Intercom station for your browser that enables call management anytime, anywhere.?Various user roles with different access possibilities account for simple user management and easy onboarding of new users via e-mail invitation. Furthermore, live streams of up to two video cameras and browser notifications for incoming calls ensure that the operator will have everything under control. And cyber security is a given since the Web Client was developed according to the principle "Privacy and Security by Design". Click here to find out more:
CONTROL DESK FEATURES OF THE SYMPHONY WEB CLIENT?
You don’t need to install any software, it simply works on Google Chrome. Just type into your browser bar “commend.services” and you will get to Symphony Cloud where you can sign up or log in if you already have an account. Once that is completed, you can add devices like Intercom stations, mobiles, Ivy Virtual Assistant, and of course a Web Client. Try it out now for free: ??
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