Archibald Blainville Boosts Group Reservations and Revenue with Talksoon

Archibald Blainville offers a unique dining experience that combines a cozy brewpub atmosphere with a diverse menu that includes customer favorites like blood sausage, braised beef cheeks, and freshly brewed house beers. Known for its inviting ambiance, live music, and exceptional service, Archibald is the perfect destination for anyone looking to enjoy a night out with friends or a memorable family gathering.?

Archibald Blainville, led by owner Archie Psillos, highly values every customer interaction, viewing each call as an opportunity to enhance the guest experience and grow revenue. The restaurant faced these challenges:

• Archie had no visibility into the number of calls being missed.
• Most missed calls were directed to a voicemail, with few customers leaving messages.
• Archie wanted a system to ensure no opportunity for guest engagement was missed, improving both customer satisfaction and revenue capture.

Talksoon Implementation

To overcome these obstacles, Archibald Blainville implemented Talksoon’s call management solution. The key steps included:

• Phone Integration: Talksoon was seamlessly connected to the restaurant's existing phone system, replacing voicemail and ensuring every missed call was logged.
• Staff Training: The Archibald team received training to ensure every missed call opportunity was followed up promptly and appropriately.
• Enhanced Reservation Management: Talksoon helped Archie to better manage and track group reservations, maximizing high-value customer interactions.

Results and Metrics

In just one month, Archibald Blainville experienced substantial improvements:

• 38 Group Reservation Inquiries Captured: Talksoon enabled the capture of 38 group reservation inquiries, representing over 638 potential customers.
• Boosted Customer Satisfaction: The ability to quickly follow up on missed calls through callbacks or SMS responses enhanced customer satisfaction significantly.
• Improved Tracking: Archie now has real-time visibility into every missed call, allowing him to track and follow up efficiently, turning potential losses into valuable connections.

"The results have exceeded my expectations. I’m thrilled not only with the increased business we’re capturing but also with the support from the Talksoon team. Their responsiveness and guidance have made this a seamless transition for us. I couldn’t be happier with the system and the service.” — Archie Psillos, Owner of Archibald Blainville

Archibald Blainville’s journey with Talksoon highlights the power of proactive call management in enhancing guest experiences and optimizing revenue. By replacing traditional voicemail with Talksoon’s system, the restaurant has transformed missed calls into valuable guest interactions, improved customer satisfaction, and strengthened its reputation as one of Blainville's top dining destinations.