April's Medical Transportation: Our Meditrans' Spotlight
We have the remarkable opportunity to introduce the one and only April Veal of Palmetto, Louisiana.
Only being with #Meditrans a year, you wouldn’t expect to hear the passion and the prowess that Ms. Veal sets this example daily. She remembers fondly the cultural proclivity of the family riding together.
“As a young child, I would ride public transportation right along with my mother and siblings. Most of the time, with my grandmother to her appointments.” April surmises as she’s gathered off by the nostalgia ruminating from the memory of her family.?
To honestly know someone, you have to walk a mile in their shoes.
“I’m really good at relating to people and making them feel comfortable.”?
April Veal Owner/Operator of April’s Medical Transportation LLC
April believes it is essential to earn the trust of the individual in your care. Feeling comfortable on her watch is all too easy with premium customer service. April begins to recall a specific member she had the privilege of assisting. She was approached by member services to accommodate a trip for a particular member. Soon after completing the journey, she was informed of the member’s ongoing battle with cancer.?
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“My heart went out to him.”?
With a clasp of her chest continues on to explain that this member had missed a few doctor’s appointments because he was without transportation. April being the kindred soul we all know her to be, did the only things she felt she had to do.
“Well, I decided to speak with provider relations.? I told them I would accommodate all of his trips from that day just to make sure he’s there on time and gets the treatment he needs. It was heart-filling. It brought back memories of my aunt and her struggle with cancer before she passed away.”
The Driving Force
Stretching out farther than the Webb Telescope could ever hope to see is the effort seen emanating from April’s heart-power. April matches her undeniable humanitarian spirit with a kind eye that not only makes “going above and beyond” a daily walk but also a source of pride. “I have this big heart for the elderly, and it brings me joy to ensure they're well taken care of in my vehicle and at the facility.?
MediTrans, LLC and their Customer Care Network believe there needs to be one thing above all others when crested with the Orange and Blue, which is trust. It starts from the top and spreads like wildfire among the ranks.?