The Apprenticeship Journey at VWFS - introducing Callie Owen, VWFS’s Collections and Recoveries Advisor

At VWFS we offer a variety of apprenticeships?across IT, Finance, Marketing and Customer Operations which can help young professionals to get their career on the road.?

Callie completed her business apprenticeship at VWFS and has since joined the company full time as a Collections and Recoveries Advisor. Hear from Callie about her apprenticeship experience at VWFS.

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Q: What motivated you to pursue an apprenticeship?

Going into work full time, I wanted to explore something completely new to me and gain a qualification in Business Administration at the same time.

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Q: What attracted you to VWFS's apprenticeship programme?

I was impressed that I was able to spend time working and training in many different departments, gaining a good knowledge and experience of VWFS’s business as a whole.??

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Q: How has your apprenticeship improved your learning and development?

Working at such a large company, my apprenticeship has given me good exposure to working with lots of people at all levels, who have all been able to broaden my knowledge far more than I ever expected.?

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The training programmes that I have completed, and continue to complete, have been fantastic too - I have learned so much!?VWFS’s commitment to invest in employee progression is fantastic. I have also noticed that I have improved in areas such as my time management skills which will be invaluable throughout my career.

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Q: What is your role now and what does it involve?

I'm currently a Collections and Recoveries Advisor which involves reviewing agreements and carrying out thorough checks. I find my job really interesting as no two scenarios are the same. It allows me the opportunity to really understand the customer journey from start to finish. VWFS’s customers are at the heart of everything we do so I feel like I’m making a real difference.

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Q: What is your long-term career goal???

I have always been attracted to roles that enable me to utilise my creative skills and I love to problem solve at every opportunity.? Therefore, I would like to move towards a role in either Marketing or within the Financial Crime team in the future.