Appreciation Vs. Constructive Feedback

There's a need to maintain appreciation and defect registers as records by supervisors. 

Many issues mostly civic and of all other kinds, of certain happenings multiply and escalate when deficiently attended in the first instance and later demand damage control. They are preventable if early treatment or correction is done. Sometimes the supervisors and seniors are alerted on their own as it comes in the news, or control room or social media or your own visitors' meetings. 

It has been seen that most of the deficiencies increase in gravity because of deficient or poor response from the grass-root ranks where they are either negligent or complicit or ignorant when they do not know whose help they can take to resolve. They do not seek other departments' help, nor report back what they need with a sense of urgency. 

For instance the use of the Fire Service Department to trim the branches of tall trees being hazardous; more so before monsoons. Fire Department has tall ladders. They don’t think of seeking them out. (of course via their next senior) Instead, they leave the matter unattended. This is just one example. 

When such matters are not responded they leave a lurking risk that has its own consequences of safety and costs. I am using this just one recent example from the Raj Nivas open house defaulters day when we listen to such personnel as to why they left a matter unattended or deficient. 

May I request you all to please do your regular defaulter checks and summon the junior public servant concerned and find out why he did not provide full service? What is it that we need to supervise better? What is the deficiency in our internal communications? 

I know most of you are doing your own Open Houses. I request you to include such situations in your open communication hours and also maintain a Defect Register to let the concerned know he is under an alert. This will caution him to do better next time. So will his immediate supervisor supervise him better? 

I am for Prevention and Early Correction. 

Similarly, any public official who has done good work with extra initiative be also called and appreciated in person or virtually. It is also important to keep a record of such persons. They could be given a recorded letter of appreciation and gratitude to inspire him/her and his/her colleagues that good work is recognized. While we are seen doing so virtually in WhatsApp groups by clapping or a thumbs up, we can do so in person too. 

Let’s try and reenergize our Group C public officials who are the real service providers. Team Raj Nivas will keep you posted on the learnings we derive from every such occasion. 

Thank You. 

Have a good day.