Applications of ChatGPT in Human Resources

The AI chatbot ChatGPT has taken the internet by storm, and people are raving about its interactive nature and detailed responses. Although the chatbot is still in its infancy, ChatGPT has the potential to be a game-changer for the whole world.

Additionally, being an?interactive chatbot , one can provide simple instructions to gather in-depth answers. For example, someone has already developed a fully-functional notepad mobile app based on the code provided by the chatbot!

Combined with the dialogue nature of ChatGPT, it becomes effortless for anyone to use it without specialized training. People are already claiming that ‘ChatGPT is the iPhone moment for AI’, and it seems they are not wrong. Over a million users have already tried out ChatGPT within a week of its public release.

So, how can ChatGPT be used in Human Resources? Would it prove to be a game-changer for managing employees? What are the advantages of using ChatGPT for HR and?employee management ? We will be answering these queries in this article.

What is ChatGPT?

ChatGPT is an ‘Artificial Intelligence Chatbot’ developed by?OpenAI , a research laboratory that conducts research in the field of ‘AI’. It uses OpenAI’s GPT 3.5 model as the base code and improves on it using a ‘large language model’ optimized with supervised reinforcement-based training.

The GPT stands for ‘Generative Pre-trained Transformer’, providing detailed answers to user queries. While the answers may not be factually correct every time, it provides in-depth explanations and can even remember what it said previously and correct itself if required.

ChatGPT also has a moderation API which helps filter the queries, helping the AI avoid racist, sexist, and other offensive questions. In its current form, the AI does not have access to the internet, and the knowledge it has gained is solely based on the data on which it was trained. As a result, it has knowledge of events only until 2021.

Relevance of ChatGPT for the HR Department

Since ChatGPT is a generic AI chatbot, it has multiple usages. Due to its interactive nature, it can easily provide excellent employee support. As a result, the chatbot can handle most employee queries, freeing the HR team from repeatedly answering the same questions.

ChatGPT can also function as an AI-based analysis tool, as it can make meaningful inferences from the employee database. It can identify the significant issues in a company and suggest practical solutions to enhance the engagement rate of the employees.

Deploying ChatGPT for query resolution also helps lower the cost, time and effort required to keep employees engaged. The AI chatbot can answer employee queries intelligently and provide solutions in no time. It can even provide valuable inferences that help improve the company’s efficiency.

Due to its versatile nature, ChatGPT can be used in various scenarios. Utilizing its potential, HRs can develop advanced custom employee engagement strategies tailored to the employees. Hence, ChatGPT can be used in several scenarios to aid the HR department in fulfilling its duties.

Click here to continue reading about the advantages of ChatGPT for the HR department.