AppleCare for Enterprise

AppleCare for Enterprise has lowered its first tier from 1,000 to 200 devices as an entry into the AppleCare for Enterprise (or ACE) program. This will be welcome news for many New Zealand businesses.

AppleCare for Enterprise is a multi-year agreement which requires a minimum purchase or planned purchase of 200 devices within the first 12 months.

After customers have 50 or more devices, an assigned AppleCare Customer Success Manager will schedule meetings to review details of the agreement. They also oversee enterprise-level support cases.

Additional device repair or replacement

Depending on your hardware service needs, you can repair up to 4 per cent of Mac computers, and up to 10 per cent of iPhone and iPad devices for any reason, including accidental damage, at no additional cost.

Onsite hardware service

Where available, Apple Authorised Service Providers provide on-site hardware service within the next working day. On-site hardware service coverage is available for 2, 3 or 4 years from the hardware purchase date.

IT Department level coverage

At IT Department level, Customers get one enterprise-level incident per year. Assigned contacts have direct access to AppleCare support engineers, with 24/7, one-hour response times for high-priority issues. Cases are submitted using the Apple Enterprise Portal or Enterprise phone support.

If customers need additional enterprise-level support, they can purchase AppleCare OS Support in addition to AppleCare for Enterprise.

Technical support for employees

Employees get unlimited 24/7 technical support over the phone with Apple hardware, Apple-branded software and personal accounts or settings. Having direct access to business and education AppleCare Advisors helps reduce the load on the customer’s internal help desks, especially if they’re unfamiliar with macOS, iOS or iPadOS.

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