APIs: A Key Part of Any Digital Transformation
Hospitals. Pizzerias. Dentist offices, tax law firms and big retailers are transforming. Today, nearly every business out there is in the process of transforming digitally. Those that resist a digital transformation strategy is going to lose out compared to those that have embraced the future.
The stresses of undergoing a transformation aren’t always easy to bear, though. There’s the pressure to innovate, execute, pressure that comes with building the product, and the tension of completing the project’s overall complexity.
As part of digital transformation strategy, APIs offer companies a faster way to implement advanced features within their products, saving short-term development costs and long-term ownership expenditures, which ultimately sets company initiatives up for success.
Digital Transformation Strategy to Improve Customer Engagement
Providing clients with a seamless experience has become a requirement for any successful customer engagement strategy. Communicating with prospects and customers using the channel they prefer allows support teams the flexibility to provide assistance wherever and whenever possible. This means engaging customers on social media channels is no longer optional — it’s mandatory, and a simple fact of doing business.
By doing this, businesses can retain clients and maintain customer loyalty towards that specific brands. In short, the customer must be met where they want to be, whether that’s on social media, via SMS, or using an old-fashioned phone call. This is where Vonage Communication APIs comes in to help with digital transformation.
The makeup of our strong communication APIs are:
??Voice API - Create a powerful voice product with the client SDK, and a fascinating APP with a built-in voice experience.
??SMS API - Send SMS to client for 2FA or verify anytime, anywhere.
??Video API - Integrate video communications directly into your website or mobile app with 1 : 1 or 1 : many users via seamless connection.
??Messages API - Integrate multi-channel messaging functions (SMS, Whatsapp Business, Viber and Facebook Messenger) into your app.
Interested to find out how Vonage is able to help with your digital transformation? Drop me a message on LinkedIn/email at [email protected] or Whatsapp me by scanning this QR code:
Vonage, (Nasdaq: VG) a global cloud communications leader, empowering businesses to accelerate their digital transformation. Vonage's Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity.
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