aohai anchor chain:soonest delivery,excellent quality,best price
Everyone knows that if the ship encounters lost anchors or lost anchor chains (or actively abandoned anchors or anchor chains in emergency situations) during the voyage, it is a very difficult problem for shipowners. How to timely and without delaying the schedule and suspension Finding the spot of anchors and anchor chains is the first problem that shipowners must solve.
In order to better serve global shipowners, Jiangsu Aohai Anchor Chain has truly implemented the simple phrase of "urgent customers 'needs, responding to customers' needs". The company invested 30 million working capital in 2019, dedicated to special funds, Make all the anchor chains of 22mm-122mm specifications for inventory planning.
On June 3, 2019, Singapore **, a well-known ship management company customer in the global industry, sent an inquiry email to our company for the first time at 10:35 p.m. , The mail states: ** due to the loss of the anchor chain, it is necessary to urgently purchase 114mm anchor chain 12 sections and supporting accessories, and require delivery to Zhoushan * shipyard within 5 days. After receiving the email, the manager of our international trade department, Mr. Zou, started the company's "Emergency Inquiry Response Plan" as soon as possible, and confirmed to the warehouse within 5 minutes whether there is stock? Answered by the warehouse: The original inventory has been out of stock 3 days ago, and the current inventory cannot meet the customer's quantity requirements. Later, under the communication of the general manager of the company, within 20 minutes, I got a reply that can be produced and inspected within 3 days. Finally, a quotation email was sent at 11:22 that night and promised that the customer could send it to the customer's designated shipyard within 4 days (including 1 day of transportation) after the order was confirmed.
What we did not expect was that we received the PO from the customer at 11:53 that night (it took 68 minutes from receiving the customer's inquiry to the customer's confirmation of the order). When we sent the anchor chain to the shipyard on time, the customer sent a thank you email. The customer mentioned four things that I didn't expect: First, I didn't expect us to send out an urgent inquiry at 10pm. Received our reply email; two, did not expect that we could promise to solve the customer's problem that night; three, the customer received the inspection certificate from the classification society and found that we had completed the inspection one day before leaving the factory, but did not expect that we could From the acceptance of orders to the end of production to the appointment of the classification society for inspection within four days; four, we did not expect our salesman to be so professional and fast in his technical service and response speed. In the final email, it was stated that it was we who let him witness the speed of Olympian, and let him feel how we really "urgently responded to the needs of our customers and responded to their needs".
"The urgency of the customer, the needs of the customer" For customers who need to replace the anchor chain urgently, Jiangsu Aohai Anchor Chain solemnly promises that most of the anchor chain will be sold in stock, and if the special specifications are not in stock, the goods will be delivered within 1-3 days . The needs of customers are what we go all out!
