For Any Software Deployment - A Push To Think "Lean"

We in the HR/workforce technology space have been bogged down forever with module based, long implementation processes that often times lead us to the path of the "same old stuff" in new technology.  This continues to be a barrier to HR doing the things it wants to and no matter what technology you are using, has to stop; NOW!

Software deployment in any size company has been compared to changing the engine in a jet airplane at 35,000 feet, but careful preparation and a solid implementation/deployment plan minimize stresses and failures. Using lean tools including involvement of both customers and employees early in the process giving the implementation and success of the project, the look and feel of that of a smaller company often ensuring greater success. 

As Scott Kirsner discusses in his article from the Harvard Business Review, the barriers to this approach can appear great but with careful conversation most objections can be overcome. Lean concepts as applied in large companies threatens authority of the traditional decision makers and bumps against company cultural standards. With reassurance and discussion in face-to-face meetings, the outcome can make implementation/deployment simple and straightforward. Concerns voiced by leaders, marketing and legal are addressed quickly and decisively with the right people handling each piece at the right time. 

The chart above shows the value of working in a "lean" model and can be should be thought of whether doing a large deployment or a simple process transformation in the organization.  Lean focuses on evidence and data; gathering early, real and frequent input from primary stakeholders - customers and employees. Putting the product in front of these stakeholders gets faster feedback, a far greater number of ideas and suggestions and typically reduces the time to implementation. Allowing stakeholders to give input and tailor potential changes knowing there might be failure, but without retribution, they will adapt and adopt more quickly at installation of the final product.  

We have a history of deploying solutions that we think are "perfect" only to realize that by the time they are perfect, we have missed the opportunity to make a difference in the organization.  As you can see from the chart below, it is one of the major challenges we face.  "Perpetual Beta" is the name of the game and we must change our thinking to realize this.  

There is so much more to be said about this mindset shift required by all business leaders.  More to come but in the meantime, make sure all your projects are designed as lean, agile and quick to add value; the impact will shock you.

Another infusion of knowledge...