Not another newsletter about OpenAI drama ??

Welcome to your weekly dose of cutting-edge insights, analytics, and news shaping the world of AI automation and beyond.

Winston, VUX World legend and my canine friend is here to let you know that AI PCs are already transforming businesses of all types and sizes. Why not take the first step towards upgrading your capabilities with an Intel? Core Ultra Processor?? This newsletter is pawed over (or sponsored in human) by Intel??

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Latest podcast episode

Nick Allgaier is the Product Manager for Digital Assistants and Conversational AI at Lufthansa Group, and has taken the Lufthansa AI program from zero to 10 million interactions per year over chat, with more than 1 million interactions per year on voice. Nick joins me to share his learnings on scaling an AI practice to extraordinary heights.

Stream now

Exclusive webinar announcement

Join us on October 17th for this 45-minute journey to learn the real-world benefits that generative AI agents are bringing to contact centres, and how you can leverage them successfully.

Sign up here

Why NPS and CSAT don't work for measuring your AI efforts

When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at measuring the success of interactions with AI services.

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AI Meet-up North @?NatWest, Manchester, UK?

In May, we held an AI meetup in Leeds called AI Meet-up North. We had over 50 people turn up mid-week for networking, drinks and learning. We're turning this into the go-to community for artificial intelligence professionals and enthusiasts in Northern England.

And this time, we’re coming to NatWest in Manchester on 16 October!

Join us here

In the news...?

• OpenAI executives exit as CEO?works to make the company for-profit.
• OpenAI is rolling out long-awaited ‘advanced voice’ feature.
• Judi Dench, John Cena and other celebrities to voice Meta AI chatbot .
• Volkswagen begins rollout of Gen AI-powered virtual assistant for vehicle owners.
• Snapchat taps Google’s Gemini to power its chatbot’s generative AI features.
• India to harness ABDM data to develop public AI.
• What is 'Goodbye Meta AI ' on Instagram?
• ITV launches GenAI ad production.
• AI model identifies existing drugs that can be repurposed for treatment of rare diseases.
• Britain’s competition watchdog clears Amazon’s $4bn Anthropic partnership.
• AI tool that can do '81 years of detective work in 30 hours'.
• Torq raises $70m for generative AI security operations platform?

Catch up on?the podcast...

In this episode, we explore the rapidly evolving world of AI processors; the firepower that makes everything from training, inference and processing possible

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Brian joins me to discuss the voice generation market, use cases, ethics surrounding voice cloning and where all this is headed. Listen now

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1. Our podcasts and webinars : access?hundreds of hours of expert insights and knowledge.?
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3. Strategic CX Consultancy : we transform businesses with the AI-powered workforce of the future.
4. VUX World LinkedIn Page ?and?my LinkedIn Profile : for valuable perspectives and upcoming events.