The Annual Cross-Industry Exchange For CX Leaders; The Platform, To Meet, Engage & Benchmark The Next Era Of Customer Excellence.
2023 will be an important year. It is the time to assess what stays and what goes after the great digital acceleration of the global pandemic. It is a year where brands, as well as their customers have to continue to adapt to the ongoing cost-of-living crisis. It is also the year where everyone must rethink and boost the CX functions within their organisations and put their “CXpertise” to some good use – starting with the Customer Experience Exchange 2022!
The Exchange will for the first time ever not only provide an exclusive arena for senior customer experience, engagement and loyalty leaders to identify actionable takeaways to bring back to their respective companies but will also provide an elite platform to lend expertise, and give back to non-profit organisations that may not have their own resources to advance their customer experiences. Furthermore, the Exchange is ready and set to share plenty of opportunities for self-reflection with experts from the likes of Monzo, TikTok, NHS England, Holland & Barrett, Great British Railways & BBC World Service, as on the #CXUK stage they reimagine the contact centre, explore new innovations that can bring brands closer to the customer and assess how to make the most out of the CX profession.
Invitations are exclusive to senior in-house CX leaders and can be requested?here.