Announcing Talkdiscovery? Version 8.0 – Now Featuring Continuous Intent Discovery (CID)

Talkdiscovery? is a revolutionary generative AI-powered platform that helps businesses turn customers into fans. Quietly, Talkmap has worked with GPT and LLMs since 2018 (within our own secure platform). Now, for some reason, we’re getting really popular ??

Talkmap’s AI-powered machine learning platform turns 100% of customer conversations into CX insight in real time, transforming operations, CX, automation, & profitability.?Talkmap’s specialized AI enables companies to immediately leverage the most powerful benefits of AI with secure & accurate results trusted by world’s largest brands.

Version 8 features Continuous Intent Discovery (CID), a new process that helps CX Subject Matter Experts (SMEs) identify new intents for business consumption and operational efficiencies. This is important because the playing field of your business is constantly changing, so your understanding of what customers are asking has to change along with it, and your agents must continuously adapt to those changes as well.??

Simply feed conversation data into our secure platform and we take care of discovery and enriching your conversations...providing insights into what your customers are asking and what your agents are saying.?This helps make CX more effective in the face of changing needs, new products, new sentiment, and new business approaches.

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Our customers have used Talkdiscovery to address dozens of use cases delivering $10s of millions in operational savings. Some examples include improving first call resolution, reducing call transfers with enhanced call routing, developing more proactive communications, and improving containment in digital channels. Enterprises can also leverage conversation summaries to add to the agent desktop so agents can see prior conversations in real-time.

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If you want to see Talkdiscovery in action click here to sign up for a demo: https://talkmap.com/schedule-a-demo/

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About Talkmap

Talkmap’s generative AI platform turns 100% of customer conversations into customer experience (CX) insight in real time, transforming operations, CX, automation, & profitability.?Talkmap’s specialized AI enables companies to immediately leverage the most powerful benefits of AI with secure & accurate results trusted by the world’s largest brands.