Anglopreneur retreat – Business consulting – Customer service

Dear readers,

In my business vision, evolution is a constant. Always driven by the desire to bring more value to entrepreneurs, I have recently enriched my expertise. In addition to the virtual assistance services that have already supported so many businesses, I now offer online entrepreneur empowerment assessment. An outside view, a strategic analysis, concrete solutions... Enough to help you structure, optimise and grow your business with complete peace of mind.

And that's not all! A business & well-being retreat in Morocco is in the pipeline. Imagine an inspiring setting, enriching and transformative exchanges, and a real break to align business vision and well-being... An event not to be missed!

This month, we’ll also break down the differences between three essential roles—Virtual Assistants (VAs), Online Business Managers (OBMs), and Business Consultants—and help you identify which one can best support your business journey. Whether you need help with daily tasks, optimizing operations, or strategic guidance, the right support can be a game-changer for your growth.

Finally, this month we're highlighting an often underestimated but essential element: customer service. It's a real driver of loyalty and differentiation, and deserves your full attention. How can you improve it? What impact will it have on your growth? We'll talk about that below.

So, let's get startedmul! ??

VA to OBC (Virtual Assistant to Online Business Consultant)

You may have already seen that after nearly 9 years of running my multilingual VA team, I'm now a bilingual certified online business consultant. ??

With over 20 years of professional experience across various industries in Paris and the Ile de France, I've had the privilege of working with a diverse range of clients. This journey has equipped me with invaluable insights into effective business strategies and operations.

As a business consultant, my goal is to empower multilingual and international entrepreneurs to overcome challenges and achieve their goals. Whether it's refining your business strategy, enhancing operations, boosting marketing efforts, or fostering a resilient mindset, I'm here to provide comprehensive support.

Let's connect and explore how we can unlock your business's full potential together!

Are you wondering if an Entrepreneur empowerment assessment is for you?

Let's have a closer look at what you'll get:

? Step 1: Initial discovery Complete a quick form to share your current business goals, so we know exactly what to focus on.

? Step 2: 90-Minute business deep dive We’ll take a 360° look at your business, covering:

• Research
• Strategy
• Marketing
• Operations
• Mindset

Together, we’ll uncover the gaps that are holding you back from thriving.

? Step 3: Tailored strategy document Based on your goals, I’ll craft a focused strategy that aligns with your vision and sets the foundation for success.

? Step 4: Comprehensive report You’ll get a detailed, 15+ page report highlighting:

• The gaps we identified.
• Which issues need urgent attention.
• What can wait for later.

And what’s next?

Once you have your audit, you have two options:

1?? Go it alone and implement the recommendations yourself.

2?? Work with me to turn your strategy into action!

Ready to stop feeling stuck and start thriving? Make 2025 your breakthrough year.

Let’s make it happen!

Curious about what an Entrepreneur Empowerment Assessment is all about? Discover everything you need to know right here!

Book here and I'll be in touch to get you in my agenda ??

?? Exciting News! ??

?? September 18-21, 2025 ?? Morocco

I’m thrilled to be organising an unforgettable retreat in collaboration with @Anglopreneurs! For just €850*, you’ll enjoy:

?? Stunning accommodation

??? Delicious, freshly prepared meals

??♀? Relaxing yoga sessions

?? Inspiring mastermind workshops

?? Cultural activities

* Flights are not included ??

This retreat has been designed for entrepreneurs seeking a unique blend of self-care and business growth. It’s the perfect opportunity to connect with like-minded individuals, recharge your energy with mindful practices, and gain fresh insights to take your business to the next level—all in a truly magical and inspiring setting. ??

Want to join us? ?? Contact me for more details: ?? [email protected]

Can’t wait to see you there! ??

A key to long-term business success: outstanding customer service

Exceptional customer service is the cornerstone of any successful business. It's not just about resolving issues; it's about building lasting relationships. Prioritise customer satisfaction and exceed expectations.

Start by actively listening to your customers. Understand their needs, concerns, and feedback. Use this information to improve your products or services.

Respond promptly to inquiries and complaints. A timely response can turn a negative experience into a positive one. Train your team to handle customer interactions professionally and empathetically.

Invest in customer relationship management (CRM) software to track customer interactions and preferences. This will help you personalise your communication and provide tailored solutions.

Remember, every customer interaction is an opportunity to create a positive impression. By prioritising customer service, you can build brand loyalty, generate positive word-of-mouth, and drive long-term business growth.

Strategic support unveiled: The roles of VAs, OBMs, and consultants

As an entrepreneur, you don’t have to do it all alone! Simply put, Virtual Assistants (VAs) manage daily tasks, Online Business Managers (OBMs) streamline operations, and Business Consultants provide strategic guidance. Each role is essential for business success, but how do you know which one you need?

In this month's blog, I’ll clarify the differences between VAs, OBMs, and Business Consultants, and how they can work together to help your business grow.

Read more here.

Whether you need day-to-day operational support or a strategic overview to structure and develop your business, my team and I are here to help. We offer you comprehensive support, combining efficiency, expertise and strategic vision.

And because every business is unique, we take the time to talk to you to understand your needs and offer you tailor-made solutions. Do you have a question? Would you like to discuss your business challenges? We'd be delighted to discuss it with you!

See you in March! ??

Jennifer