Angela Cobb reflects on a decade of CX momentum

This weekend the Tortoise & Hare team celebrates a very important milestone - ten years since our business began. Formerly known as AM-i Customer Engagement Agency, our team rebranded two years ago and has evolved into a wealth of CX expertise, shaping the landscape of customer-centric strategies for leading Australian brands.

We sat down with Director and Co-founder Angela Cobb to both reflect on the last decade and look to the exciting trends on the horizon for the agency and the CX industry.

Watch the video below or if you're on the go, listen to the podcast here.

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