Senior Account Executive

Role: Senior Account Executive

About us:

Shoplift, a venture-backed SaaS startup in New York City, empowers hundreds e-commerce merchants like KITH, Liquid Death and Tupperware to maximize their profitability by refining and personalizing their online storefronts with our intelligent, real-time UX optimization platform.

Job Description:

As an early member of the Sales team, you will have a unique opportunity to help refine our sales process from the ground up. Shoplift is a self-serve product, meaning our sales cycles are short, there are very few contracts or lengthy periods of negotiation, which means Product-Led Sales is the name of the game: getting merchants into the product and onto a free trial.

This role calls for a strategic, creative thinker who is comfortable working in a fast-paced startup environment and is as comfortable doing 8 demos in a day as they are workshopping ops, infrastructure and process.

Responsibilities:

• Manage a full sales funnel: prospecting leads to hosting demos, all the way through closing and renewals
• Identify areas of opportunity to improve our funnel and processes; proactively take on strategic initiatives to make these improvements
• Help improve develop sales documentation and materials, such as scripts, objection handling, training materials, and outbound sales development collateral
• Establish and maintain strong, lasting relationships with clients, understanding their needs and aligning our product offerings accordingly.
• Report on sales activity and forecast to leadership, providing insights into the market and competitive landscape.
• Collaborate closely with the customer success team to ensure smooth transition and excellent customer experience post-sales.
• Develop an understanding of Conversion Rate Optimization practices and trends, A/B testing methodology, industry trends, market influencers, and competitor activities.
• Assist in the hiring and training of future sales team members as the company scales.

Requirements:

• 3+ years Proven SaaS sales experience, meeting or exceeding targets
• 1+ years in the E-Commerce space
• Experience working with eCommerce merchants
• Deep understanding of CRM systems, sales tracking, and reporting methodologies.
• Experience in a startup environment
• Excellent abilities in conducting sales calls and demos, with a knack for compelling presentation and persuasive communication.
• Located in NYC metro or willing to relocate (Hybrid: in office 3 days per week)
• Strong strategic thinking and problem-solving skills.

What we offer:

• Competitive compensation that includes equity options
• Flexible remote work policy
• Daily Seamless lunch stipend (when in-office)
• Flexible work environment where you can choose when to socialize and when to focus
• Free food: bagels every Tuesday, pizza every Thursday, and a wide array of delicious snacks
• Generous time off policy to balance your work and life, including paid parental leave
• Competitive medical, dental, and vision coverage for you and your dependents
• Commuter benefits