Anatomy of Expectations and Surprises
Expectation is central motivating force in everyday life — normal process of imaginative anticipation of, or speculation about, future. Expectation is essential feature of human action.
In every action, we know goal in advance in form of anticipation that is 'empty', in sense of vague... and [we] seek by our action to bring it step by step to concrete realisation — Edmund Husserl
When we convince ourselves, chances are we'll see expectation to its inevitable conclusion. Expectation manifests physically in many ways; for example, some people seem to smile uncontrollably during this period, while others seem ill or sick. It is not uncommon for brain to be so focused on an event, that body is affected in such a way. Stage fright is a type of anticipation, stemming from the actor hoping that s/he performs well. You'll experience some of the following fleeting emotions when you have expectations:
- optimism, when you are most likely experiencing joy, while in expectation
- hope, when you have an expectation from someone whom you are attracted to
- anxiety, when you are experiencing fear together with expectation
- aggressiveness, when you are angry while in expectation
- cynicism, when you are experiencing disgust, together with expectation
- pessimism, when you are sad while expecting from someone
Aggressiveness is a fleeting emotion experienced in anger as well as expectation
That is correct. It depends on which other emotions you are experiencing, besides aggressiveness. If you are experiencing some of remaining 5 emotions above, fleeting in and out together with aggressiveness, you are primarily in state of expectation. However, if you are experiencing some of other 5 emotions related to anger, coming and going away again and again, then primary feeling you'll carry is of anger — not expectation.
Emotions are fleeting — feelings they provoke persist and grow over lifetime
Anxiety is an emotion experienced in fear as well as expectation
Yes! It again depends on which other emotions you are experiencing, besides anxiety. If you are experiencing some of remaining 5 emotions: aggressiveness, optimism, hope, pessimism, cynicism, fleeting in and out together with anxiety, you are primarily in state of expectation. However, if you are experiencing some of other 5 emotions related to fear: submission, awe, guilt, despair, shame, coming and going away again and again, then the primary feeling you'll carry is of fear — not expectation.
Design behavior to experience expectation
When you train to experience optimism, you'll experience happiness while in anticipation. When you are anticipating from someone you are attracted to, you experience hope. Experiencing fear could protect you from legitimate threat of failure — so, nurturing anxiety would help in achieving state of expectation. Being assertive (a more humane and socially acceptable aggressiveness) in your expectations helps reinforce that feeling.
Depending on situation, design your communication using these various emotions
Depending on intensity, expectation is classified as below:
- Interest — mild expectation
- Expectation
- Vigilance — intense emotion of anticipation
Expectation and Surprise are never experienced together — if something happens that is not at all expected, it is Surprise
When rules-of-reality generate events different from rule-of-thumb expectations, surprise is outcome. Surprise represents difference between expectations and reality, gap between our assumptions and expectations about worldly events and way that those events actually turn out. Depending on intensity, surprise is classified as below:
- Distraction - mild surprise, usually ignored
- Surprise
- Amazement - intense emotion
Surprise manifests physically as a startle reflex response — reflectory reactions, like: whole-body startle, eyeblink, together with some of the following emotions:
- awe, when you are experiencing fear as well as surprise at the same time – when you are in awe, you'll not experience emotion of aggressiveness
- disapproval, when you are sad at being surprised – when you are in state of disapproval, you'll not experience optimism
- curiosity, when you experience surprise from someone you are attracted to – at this time it is unlikely that you'll experience cynicism
- disbelief, when you are experiencing a disgusting surprise – you'll not be hopeful
- delight, when you are pleasantly surprised – you'll not experience pessimism at this time
- outrage, when you are unpleasantly surprised and experiencing anger – when you are experiencing outrage, you'll not experience anxiety
Unanticipated violations of social norms and expectations can be perceived positively or negatively – depending upon existing personal relationship or how favorably violation is perceived
_dyzrupt Plan32 has achieved pathbreaking accelerated growth in Government, Global 500 corporations, and startups — optimising capital deployment for where it is needed, and human efficiencies and focus. Strategy is only 1% of work — 99% is Aligning, which requires understanding emotions, to be able to communicate effectively. "You" are the protagonist — unless people look up to your leadership, nobody is listening leave alone getting influenced. It is all about "you".
Lean Six Sigma Consultant @Greendot Management Solutions | Lean Six Sigma
3 年Urvesh, thanks for sharing!