These analytics tools will illuminate things for your logistics teams.

Logistics operations often cause headaches for online retailers. At the same time, customers are becoming more demanding when it comes to delivery speed, responsiveness, and service quality. To stay ahead of competitors, e-commerce brands must streamline their delivery process. And the key to that lies in making sense of your logistics data? – something that’s often incredibly complex. Read on to discover how to simplify that process!

Logistics reporting is a breeze with our upgraded reports

A major struggle for #logistics teams is the sheer number of charts, graphs, and dashboards they consult on a daily basis. It can get overwhelming or, at best, extremely confusing. Given the influx of information, it’s also challenging to draw meaningful conclusions about your logistics setup.?

But with our upgraded standard reports, your logistics teams get clear insights into delivery operations at a glance. Each report focuses on a different aspect of your logistics infrastructure to provide a bird’s-eye view of the entire process.?

Here’s all the information you need to get full logistics transparency.?

1. Overview of Shipments report

Help logistics decision makers understand key trends in #shipment volume to ensure smooth operations.?

2. Overview of Issues report

Identify where logistics bottlenecks occur with a single glance. Troubleshoot these issues with logistics partners and carriers before problems spill into the customer experience.?

3. Carrier Performance report

Locate the carriers that are performing up to service quality standards. Strengthen partnerships with those providers to minimize operational costs and take full control of the delivery experience.??

4. Transit Time (First Attempt) report

Understand which carriers live up to the delivery promises you’ve been making to your customers. Perfect the delivery experience by collaborating with customer service teams for proactive service and make smart decisions when it comes to logistics partner collaborations.

Interested in getting access to these insights for your business? Speak to us today.

Supercharge business growth with returns analytics?

75% of consumers will look for an easy #returns policy before deciding where to shop. The demand for returns is rising, and it doesn’t look like it’ll stop anytime soon. In today’s competitive landscape, making smart decisions about returns management can be a major profit driver.?

What most online retailers don’t realize is that returns #data provides a wealth of information. Leveraging these analytics can help businesses optimize their logistics operations and enhance customer satisfaction at the same time. And when customers have a stellar experience, they’re more likely to repurchase from you.?

Here’s what returns analytics has to offer:?

• Identify root causes of returns to drive product improvements?
• Improve the customer experience by resolving common pain points?
• Discover which products have high return rates and manage inventory accordingly?
• Track geographical trends to adjust your shipping strategies

Turn the challenges of returns into an opportunity for improvement.

Hear how Mister Spex solves their logistics challenges

As one of the most prominent optical brands in Europe, Mister Spex currently oversees a tremendous volume of parcel shipments daily. To fulfill customers’ demands, they work with a large network of carriers across the various regions they ship to.?

Logistics data analysis is made simple with intuitive delivery reports, directly available in their Parcel Perform dashboard. Mister Spex’s logistics team can generate detailed reports in minutes, with filters applied for deeper insights into carrier performance.?

For example, Mister Spex can break down last-mile service level agreement compliance by carrier and shipping events, or even track compliance ratio over time.?

With access to this data, Mister Spex’s logistics team could identify instances of unmet agreements and claim penalties with the carriers for greater cost savings.?

Read the full success story here.

Parcel Perform is the leading data and delivery experience platform that enables modern e-commerce enterprises to create unique end-to-end customer journeys and streamline their internal operations. We execute over 100 million parcel updates daily and integrate with 1,015+ carriers worldwide.

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