ANALYSIS OF POOR QUALITY

The current market is customer-centric. Competition is very high. Many companies are facing problems of poor quality. In spite of various quality models, processes the issue of poor quality is there, why it is as such?

WHAT ARE THE CAUSES OF POOR QUALITY?

 Causes of poor quality may categories in six group:

1)    MAN

2)    MACHINE

3)    MATERIAL

4)    MANAGEMENT

5)    METHOD

6)    ENVIRONMENT

MAN

·      Lack of motivation/interest, fare stress

·      Shortage of personnel

·      Lack of training /skills

·      Unqualified personnel

·      Personal interest – taking shortcuts

MACHINE

·      Lack of capability

·      Lack of maintenance

· Non-availability of spares

·      Wear and tear

·      Improper setup/calibration

·      Outdated technology

MATERIAL

·      Low graded materials

·      Unspecified materials

·      Variation in material

MANAGEMENT

·      Lack of vision, mission, value system

·      Failing to identify/understand customer need/requirements

·      Short term planning

·      Inadequate/poor planning

·      Flawed incentives and indictors

·      Favoritism

·      Lack of supervision/monitoring

·      Attitude towards change

·      Lack of decision making and commutations skills

·      Lack of Process understanding

·      Lack of fact based decision making

METHOD

·      Lack of Procedures

·      Procedure not following

·      Conflicting requirements

·      Procedure not communicated

·      Too rigid or too relaxed requirements

ENVIRONMENT

·      Weather conditions – Humidity

·      Weather conditions – Temperature

·      Weather conditions – Rain

·      Weather conditions – Sandstorm etc.  

 CONCLUSION:

To succeed in the current market, proper business planning, adopting current technology with good quality is the only weapon.

Hence comply with the quality requirements to survive in current and future market/business.

End-user never bother how hard the manufacturer or service provider produced the product or service. Customer always required good quality of product or service it is your decision to say in business or quite