America This Week: Unfilled Jobs, Social Insecurity, Dirty Work, Delta Dread, and Patriotic Backlash

The latest trends in society from The Harris Poll.

In The Harris Poll Tracker fielded July 2nd to 4th, 2021 among 2,000 U.S. adults, we investigate how COVID has changed the worker-employer dynamic, America's knowledge about their Social Security, new employee expectations for a “clean” office, why COVID-related fears are ticking upwards, and Gen Z’s resistance to patriotic marketing.

Have a great rest of the week!

-?John Gerzema? [email protected]

1.?The Disruption of the Labor Market

The U.S. has added 850,000 new jobs in June, but the number of people in the labor force is still on par with October 2020. We unpack why these jobs are not being filled and future talent values and expectations.

• Where have the workers gone? Home.?Nearly a quarter (24%) of unemployed Americans say that having to?stay home to care for their family?has prolonged their job search, including (31%) of parents. In addition, (69%) say?lack of childcare is holding people back?from being able to apply for/accept jobs, including (72%) of parents.
• The New York Times?writes about mothers bearing the burden when childcare facilities closed because of COVID - ultimately leading to a high number of women dropping out of the workforce and contributing to a “She-cession.”
• No one wants to settle:?Although there are many jobs available, (66%) say they?are low-wage and not enticing.? In addition, (72%) say that pandemic unemployment insurance provided?low-wage workers the opportunity to hold out for a better paying job.
• In fact,?competitive salary (61%) is the top deciding factor?to work at a company -?except for Gen Z,?among whom only (30%) say competitive salary would be a deciding factor. Instead,?Gen Z values flexibility over money:?(40%) want flexible working hours and (36%) the ability to work from home.?

Takeaway:?Those currently looking for new job opportunities have the ability to be selective, meaning companies need to consider this new pandemic-created landscape when pitching what their company?can offer. Watch for a deluge of Q4 job switching as many employees are being urged back into the office and companies up wages to fight poor service from impatient, revenge-spending-minded customers.

2. American’s Are Slacking in Social Security Knowledge: Nationwide-Harris Poll

Nationwide Retirement Institute partnered with Harris Poll to gauge American’s knowledge regarding Social Security and found that while many people have a high level of confidence about their knowledge, there are a lot of specifics they don’t know. Here are five things Americans don’t know. Read more in the?2021 Social Security Consumer Survey.

• Eligibility age: Two in five (39%) don't know the eligible age to receive full benefits. (Actually, you can start receiving benefits as early as age 62. But if you delay taking your benefits from your full retirement age up to age 70, your benefit amount will increase).
• Payments: Half of those not already receiving Social Security (51%) don't clearly know how much they will receive in?Social Security?income.
• Spousal/child benefits: One in three (30%) don't know that Social Security may offer benefits for spouses and children.
• Inflation protection: More than a third (37%) incorrectly believe that Social Security benefits are not protected against inflation.
• No adjustments: Nearly half (45%) mistakenly believe if they claim early, their benefits will go up automatically when reaching full retirement age or don't know this is false.

Takeaway:?"This survey shows us that Social Security is too complex for many Americans to navigate alone, which creates the need for trusted financial professionals to help them determine the best plan for them," said Tina Ambrozy, senior vice president of Strategic Customer Solutions at Nationwide.

3. "Clean" is on the Minds of American Workers as They Return to the Office: Essity-Harris Poll

We partnered with?Essity, a global health company, to better understand the sanitization issues that are of greatest concern to employees transitioning back to the office, here’s what we found:

• A majority (84%) of Americans intend to?continue the enhanced hygiene practices they adopted during the pandemic, even as more Americans become vaccinated against COVID-19.
• However, employees question whether?their workplace will maintain cleanliness protocols—with (65%) of employed Americans who went into an office before COVID-19 expressing concern about the cleanliness of the space before going back to the office.
• Six in 10 (59%) of employed Americans who worked in an office before COVID-19 have?at least some concern about being around coworkers.
• Heightened expectations:?More than half would like to see employers and building operators provide resources such as hand sanitizing stations (58%), more frequent cleaning and sanitizing (58%).

Takeaway:?As companies ask employees to return to the office, employers should ask themselves if they are ready to welcome them back by assessing their plans and guidelines to ensure employees feel safe. We see a lot of CV-PTSD and the next story doesn't help...

4.?COVID Fears Ticking Back-Up as Delta Variant Spreads

As the Delta variant of COVID-19 continues to spread across the globe, COVID-related fears are rising here in the U.S. Americans reported lower levels of fear over the last few months but now our tracker shows it's creeping back up.

• Americans’?fear of a new COVID wave?is up 7-points from all-time low on May 16th?(63% vs. 56%), in addition to?fear of ventilator shortages?(55% vs. 48%).
• Fear of?returning to public activity?is also up 8-points since May 16th (54% vs. 46%), with the comfortability of?going out for dinner and drinks?dropping slightly by 3-points over the last week.
• “The worst is behind us”?mentality is down from June 6th (76% vs. 70%). White Americans (72%) are more optimistic compared to Hispanics (61%) and Black Americans (58%).
• More than one in 10 (13%) say they will continue to?wait and see before getting vaccinated?and new data about the Pfizer vaccine’s efficacy against the Delta variant may delay them longer.
• The Wall Street Journal?details how about half of adults infected with the Delta variant in Israel were fully vaccinated, prompting the Israeli government to reimpose some precautions as concern grows.

Takeaway:?The Delta variant may be causing more confusion and skepticism around the efficacy of the vaccines currently available, right after America missed the 70% herd immunity goal set by President Biden for July 4th.? While public health experts like Dr. Faucci are saying 'we don't have enough data' yet to be sure of the reported lower efficacy reported in countries like Israel, it may be that extensive testing is a factor. Regardless, the vaccines seem to be protecting people from the worst case-ICU hospitalizations.

5. Patriotic Marketing Won't Win Over Gen Z: Ad Age-Harris Poll

If marketers are hoping to win over young consumers with patriotic plays, they might be disappointed in the results - more about our latest survey with?Ad Age:

• Gen Zers are ambivalent:?(36%) say they are neither more nor less likely?to buy from a brand that uses patriotism in their advertising. (32%) said they would be less inclined, while only (12%) said they’d be much more likely.
• A generational contrast:?Positive feelings towards brands who celebrate the U.S. in their ads grows as respondents get older with (39%) of Millennials, (49%) of Gen Xers, and (50%) of Boomers saying they would be more inclined to make a purchase.?
• Nearly half (48%) of Gen Zers would want to see brands?advocate for equality in their ads, followed by open-mindedness?(47%), while all other generations ranked family values in their top spot.
• More than half (54%) of Gen Zers said they were?more likely to shop with a brand that took a stand on social justice issues. Millennials (48%) are also highly responsive to socially conscious campaigns compared to Gen X (38%) and Boomers (35%).?

Takeaway:?"On the whole, we see that Americans value themes like family, equality, and localism that tie into the Fourth of July holiday," said my Harris Poll co-CEO Will Johnson. "That said, we’re seeing an emerging trend among Gen Z consumers, who are less likely to buy from brands that embrace these values—so it’s key for brands to segment messages to their?core audiences, especially around holidays like Fourth of July.”

As a public service, our team has curated key insights to help leaders navigate COVID-19. Full survey results, tables, and weekly summaries?can be accessed for free?at?The Harris Poll COVID-19 Portal. We will continue to actively field on a regular cadence to track the shifts in sentiment and behaviors as the news and guidelines evolve.?