Amazon Virtual Hiring Program 2023

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.?This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.?Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

It is a?‘Work from Home’?model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.??

You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Knowledge & Skills Required

• Action oriented, self-disciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and?????department standards
• Ability to communicate clearly with both internal and external customers
• Good comprehension skills - ability to clearly understand and address customer issues appropriately
• Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
• Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
• Good typing skills
• Preferred Criteria:Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
• Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
• Should ensure ‘Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment.?They will be creative and analytical problem solvers with a passion for excellent customer service.

Qualification:

Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

?Shifts: Rotational

Benefits: NSA, OT, Meal Card.

For more information about Amazon Virtual Hiring/ Work From Home Programme visit Careerforfreshers.com