Always take a moment to sightsee !

I get great satisfaction out of taking care of my customers. I would even go so far to say I am very protective of my customers and always looking for ways to be innovative for them. In the past few months, we have seen some amazing changes in the AMR Family of companies. I am primarily working in the Rural Metro and Kurtz Specialty Fire Division but do spend 15% of my time performing governmental affairs and some local customer maintenance in Oregon & SW Washington.   

With the excitement of our new parent company GMR (Global Medical Response) and the host of new sister companies, my thoughts turned to my customers and how this new dynamic could benefit them. 

When I look at the relationships I have built, I remember my focus on not selling a service or product but rather a partnership, friendship and solution. So when I recently spent 3 days in Texas at the RIMS conference, I witnessed one of our sister companies director Josh Decker explain the AirMed membership program and my mind quickly focused on several customers in my Oregon market. 

I thought about one of my large customers and one of my all time favorite relationships. I could picture in my head several ways to join forces to help patients as well as his customers. I brought the idea up to Josh who responded with my favorite word “YES” 

Less than two months later I had my customers and friends sitting with Denise Treadwell, President of the newly rebranded AirMed/AMR and Josh Decker. There was no selling or product pushing, only ideas on how to better serve patients and improve services to everyone involved. The meeting went long then spilled in to an amazing dinner where ideas continued to flow. When we finally left the restaurant we had plans, ideas and new friends who are ready to move forward in our quest of ultimate patient care and unprecedented customer service. 

Our meeting started at 3:45 pm and we arrived back to my car at 8:47 pm with just about 40 minutes of daylight left. I knew I had just enough time to get my GMR Family members to Multnomah Falls before dark. I have a standard to keep when guests come from out of town I always take a moment to sightsee. I love to show them this beautiful place I call home. 

Marc

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Information on AirMed - AirMed/AMR

*AirMed International is one of the leading air medical transport companies in the world, with over 18,000 total missions and counting. AirMed offers unparalleled medical care and bedside-to-bedside transportation on a worldwide basis and boasts some of the most experienced air medical crews in the industry. Chosen as a preferred operator for many of the top hospitals around the globe, as well as a contracted carrier for the U.S. Department of Defense, AirMed operates its own fleet of fully customized and permanently configured jets.

“To safely deliver the highest quality air medical transportation and patient care services available through operational excellence, expertise and innovation with compassion, integrity, pride and dedication”

With state-of-the-art medical jets and the most experienced and respected medical teams in the sky, AirMed is able to deliver on its mission of an uncompromised standard of care. AirMed owns and operates all aircraft, as well as employing its own dispatch, flight, and medical teams. This vertical integration ensures a seamless service and world-class care 24/7/365.