Always On CX:EX is Now Live!

Welcome to Always On CX:EX, the essential podcast for Contact Center and IT leaders! Hosted by Josh Chronister, this show gives you the strategies you need to improve your customer AND employee experiences in contact centers.

Tune into the latest episode where our expert, Jon Zoltie, breaks down the crucial factors to consider when choosing a Microsoft Teams CCaaS solution. Not all integrations are created equal, and this episode will detail what you need to know about a Teams contact center before you make the purchase for your organization.

In this episode, you’ll learn:

• The three contact center integrations for Microsoft Teams and their differences
• Which departments are prime for contact center capabilities
• What type of answer should you expect from a vendor when asking, “How quickly can this be deployed?”

Whether you’re upgrading your system or setting up a new contact center, this discussion will arm you with the knowledge to make informed decisions about a Microsoft Teams contact center.

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Ready to transform your contact center? Click here for a free trial of Voca, the top-rated Microsoft Teams contact center solution, and discover how to take your customer and agent experiences to the next level! ??