ALM New Feature Review: New Checklist Features

Release Date: March 2024

?

In its latest update, Adobe Learning Manager introduces significant enhancements to its checklist workflow. This development has the potential to transform how companies manage and implement training across various industries. Focusing on mandatory completion and re-evaluation capabilities, these new features are designed to ensure high compliance and mastery in learning environments.

?

Key Features of the New Adobe Learning Manager Checklist:

Disallow Progress on Failing a Checklist: Ensures learners pass certain checkpoints before moving forward, reinforcing the importance of mastering each training section.

Re-evaluation of Checklists: Allows for re-assessing learners, ensuring continuous improvement and mastery of skills before progressing.

These features are particularly beneficial in sectors where precision and compliance are paramount. To illustrate the impact of these enhancements, consider the hypothetical scenario of Gourmet Global, a leading global restaurant franchise.

?

Gourmet Global: A Case Study in Enhanced Training and Standardization

Gourmet Global, with over 3,000 locations worldwide, is renowned for its commitment to quality and consistency. The franchise planned to introduce a new specialty dish across all outlets, necessitating rigorous training and adherence to strict food safety standards.

?

Implementation of Enhanced Learning Manager Features:

Mandatory Checklists for New Menu Training:

Gourmet Global utilized the "Disallow Progress on Failing a Checklist" feature to ensure that every kitchen staff member mastered the necessary skills to prepare the new dish. The checklist covered everything from ingredient handling and cooking processes to presentation standards, with no employee allowed to participate in the preparation of the new dish until passing these mandatory checkpoints.

?

Re-evaluation for Continuous Improvement:

Following the rollout, customer feedback indicated variations in the dish’s quality at several locations. Leveraging the "Re-evaluation of Checklists" feature, Gourmet Global identified and re-trained employees at underperforming locations, ensuring all staff met the franchise’s high standards.

?

Impact on Global Operations:

The checklist enhancements led to improved compliance with preparation standards, significantly reducing inconsistencies in the dish's quality. The ability to enforce training checkpoints and re-evaluate skills as needed resulted in higher customer satisfaction rates and increased efficiency in training processes.

?

Benefits to Gourmet Global:

Consistency Across Locations: The strict adherence to training checklists ensured that each restaurant served the new dish at the same high standard, crucial for maintaining brand reputation.

Adaptability and Local Relevance: While core practices remained standardized, the checklists allowed for slight adaptations to accommodate regional tastes without compromising on quality.

Enhanced Learning Culture: The new features fostered an environment of continuous learning and accountability, essential for adapting to dynamic market demands and consumer preferences.

?

?

This and other enhancements to Adobe Learning Manager released in March 2024 can be found here: https://experienceleague.adobe.com/en/docs/learning-manager/using/introduction/whats-new. The checklist workflow offers powerful tools for organizations like Gourmet Global to ensure that their training programs are more controlled, compliant, and effective. These features enhance the learning experience and contribute significantly to the overall operational success of businesses operating in compliance-driven environments.

For more information, contact us for a use-case evaluation with one of our experts.? [email protected]