Allergy Awareness Week at Cazoo
It’s Allergy Awareness Week and we’re shining the spotlight on our Senior Content Manager, Jessica Flexton.
Jessica has a severe allergy to nuts which can result in anaphylaxis; a potentially life-threatening allergic reaction that requires immediate medical attention.
We asked Jessica how she feels about navigating her nut allergy in the workplace and to share any helpful tips. Here’s what she had to say:
Managing food allergies in the workplace can be tricky, but Cazoo has always been supportive of me and my needs which I’m very grateful for. When I joined Cazoo back in 2019, the team really listened to my requirements and made several adaptations to make the office as safe as possible, including implementing a nut-free workplace. Not only did this help to prevent the likelihood of allergic reactions, but I also felt included, considered and understood which isn't always a common feeling when living with food allergies.?
It’s important to recognise the social stigma that often surrounds food allergies. This is something that’s frequently under-recognised despite the impact it can have on mental health. It can sometimes feel as though you’re unable to let your guard down and that you’re always ‘on’; especially in the workplace where people often gather and food is a big part of the social aspect. Seemingly small acts from colleagues can really make a difference in helping to alleviate this anxiety; such as checking ingredients before opening food and reminding others of your allergen if they forget.?
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It’s all about finding the right balance of keeping yourself safe and being prepared, while still living in the present moment and enjoying life to the fullest.?
Here are my tips for navigating allergies in the workplace:
Do you have food allergies or know someone who does? We'd love to hear your thoughts and tips too!?
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1 年I am acutely aware of @Cazoo’s allergy to customer service. Cazoo delivered a faulty and unsafe car to us on Monday with a promise to fix it within 48 hours. I’ve heard nothing from them since and can’t get hold of anyone to address this. Even my posts are wiped away.
Ex: Google DeepMind, Ex: FaceBook
1 年Customer service is diabolical and the service is horrendous. I will never buy a car from cazoo again or recommend cazoo to anyone again. No wonder they are suffering and loosing business, I think it might be beneficial for cazoo to bring in a customer service specialist and provide employees with training. MR CEO listen to your customers no1 rule in business.
Arbury
1 年My eldest son has a severe nut allergy also. It's a nightmare but he's much older now but he's still very careful.
CMO @ Digital Silk | I Specialize in Data-Driven Marketing That Actually Drives Revenue
1 年I want to share a terrible customer experience I had with Cazoo in the hopes of getting my issue resolved. I sold my Mercedes to Cazoo more than a month ago, and they owe me £2076.11. Despite having my car for over a month, they have not settled the finance on it nor paid me the settlement. As a result, I had to make an additional finance payment and will have to make another soon. I have contacted Cazoo's support over 50 times in the past 30 days, but they have been unhelpful. They gave me various excuses, such as "it's not my department's problem" and "there is nothing we can do." Despite asking to speak to a manager multiple times, I either get promised a call back that never happens or flat-out refused. No one at Cazoo seems to want to help me resolve this, and I am completely lost on what to do. I am disappointed that no Support Manager or Operations Manager/Director has intervened to resolve this. I have already spent countless hours trying to resolve this issue, and if this doesn't work, I may have to take legal action. I am extremely frustrated by this experience, and I hope that sharing it on social media will make a difference.