All of this to SAVE $20 a month

Research - Before you make decisions, get both sides of the story.

It pays to do your research thoroughly. I pay a boat load of money to Comcast for my phones, cable and internet and I now have Xfinity phones. I switched us away from Sprint because they were eating me alive with fees and I found the by the gig option that saved us over $100 per month.

Recently, while at a networking luncheon, I met a salesperson for Comcast Business. I spoke with him several times about the service. He told me that he had spoken with a residential person about what the cable would cost if I moved the phones and internet to the business side. It sounded like I would save about $20-40 per month. He also told me that the Xfinity mobile deal would be fine because everything was all billing to one address.

My Story

WELL, I should have called residential myself!!! I got my Business bill AND my residential bill and noticed that no one told residential to turn off the service. (In the long run, if I left things the way they were with business and residential services, it would end up costing me an extra $20 a month.) Silly me, I thought maybe once they ported the numbers over from one to the other, that one hand would know what the other hand was doing. My first mistake.

In total I spent about 6 hours (NOT billable) on the phone trying to resolve my desire to return everything back to residential. If you want to read the whole gory saga, you can find it on my blog here.

The Bright Spot

The one person that I finally ended up with named Shannon from Mississippi was the light in this tragic use of my time. She kept me from exploding out of my head. Went above and beyond what she had to do just because she did what she promised.

My Advice

The whole story if you clicked out to read it is long and probably boring if you haven't experienced something like it. Take this advice from me:

• Do your own research!
• Check on what things will cost you if you move your service. If you are moving it all, find out installation, taxes etc.
• If you are leaving partial, find out the associated costs.
• If you tell a company you are leaving their service they might offer you a better deal to stay.
• Do your research. Do your due diligence. Ask what else do I need to do.

Shannon from Mississippi, you deserve a gold star, a medal, an extra day of vacation or something. You remained calm during my stress and helped me solve my problem. God Bless you!