All the Latest Insights and Updates from the Pack
Welcome to this Week's PetsApp Pack news and insights. We're thrilled to bring you all our latest and most paw-some updates, tips, and stories from across the globe. ??
Meet the Pack???
Alex, Global Senior Account Executive
Alex started at PetsApp shortly after it launched. And so with 3 years + of service, Alex is one of our longest serving pack members. An OG if you will! ??
Click play to find out what one of Alex' most favourite features of PetsApp is and why.
The Pack Needs You! ??
Have You Got What it Takes?
We're currently looking to fill the following remote and fully flexible roles:
What Operational Complexities Does Your Clinic Face?
Dr. Thom Discusses Better Ways to Tackle New Tools ??
PetsApp is a client communication platform for veterinary clinics to better communicate with? their pet owners. It streamlines workflows for the team, making for a more effortless experience both for the veterinary team their clients and the animals they care for.
With years of experience running veterinary clinics around the world, Thom saw many different teams trying to hack solutions out of the software tools that were simply 'thrown over the wall' at them.
"Whatever solution we Implement? has to be operationally flexible and reflect? the particular needs of any given veterinary team."
Flexible Working ????♀?
领英推荐
Tips from the PetsApp Together Community
The veterinary profession is known for its demanding schedules and high levels of stress. The ability to request flexible working arrangements can help veterinary professionals achieve better work-life balance by allowing them to adjust their schedules to accommodate personal commitments, family responsibilities, and self-care activities. This kind of work life balance can lead to improved job satisfaction, mental well-being, and retention rates within your veterinary team. But the simple facts are that most clinics are understaffed and dealing with a high level of demand for the services they offer.
"In the veterinary community, I have many conversations with people who feel that work-life integration is ever elusive. With these upcoming changes to flexible working laws, I believe we could be on the brink of a transformative shift. Let's seize this opportunity to empower every veterinary professional to find ways of working that suit them as individuals, normalising the notion that 'VetMed' can adapt and flex to fit in with our unique lives. By embracing flexibility, we can foster a culture of wellbeing that benefits both individuals and the profession as a whole - as well as the impact to our patients too. Of course, any new changes take time for everyone to figure out, and I have no doubt that there will be more lessons, but I hope to see this bringing about positive change and useful conversations."
-Dr. Katie Ford: Director, Founder and Coach at?Vet Empowered
A recent report by RCVS, highlighted by ?Dave Nicol, revealed that the top 3 reasons for veterinary professionals to leave the industry are:
?Stress
?Lack of recognition
?Poor work life balance?
Work-Life Balance
"The further I progress through my career the more I understand the vital importance of workplace flexibility in retaining talent. There are many points in my career - caring responsibilities (up and down!), following passion projects and facing unexpected challenges - where flexibility has been key to enabling a productive and enjoyable working life. Recognition that it's a two-way street and being flexible as an individual to meet the needs of the business is vital to make flexible working sustainable. It's an adaptable partnership for the mutual benefit of both employee and employer."
-Dr. Liz Barton, Head Of Communications at VetCT,
Incorporating an?all in one client communication platform into your clinic could help you relieve the levels of stress on your veterinary teams, increase the opportunities for positive recognition and work satisfaction as well as promote a better work life balance by clawing back as much as 3 hour per day for your team. In Florida, mobile Vet Dr. Donita uses virtual consults and remote digital payments to better allocate and stagger her appointments, in a way that is far more versatile to both the needs of her business and clients.?
"The fact that I can do mobile consultations means that I don’t have an over-booked appointment window and instead of having to go to a client's house and charge them for the house visit every time, when appropriate we can do a virtual consultation and take care of things that way."
Sarah Armstrong, HR Consultant to flexible working consultancy?Flexee?says:
“These legislative changes are an important step - opening up more discussion about greater flexibility in the workplace and requiring employers to go further in considering alternative working arrangements. It is important practices think about the implications though - not just about updating their policies and training managers, but ensuring they have the right culture and tools to support an increasingly complex resourcing profile within their staff team. Ultimately this is a great opportunity for veterinary practices to enhance their Employee Value Proposition and differentiate themselves in the employment marketplace”
Creating the right balance of online and offline representation for your veterinary practice can go a long way to help gain back missed lunches and allow teams to interact with their patients and clients in ways that not only better suit them as both the person and professional but also allow them to better engage with those they are caring for. By using your digital services efficiently and incorporating the right tools in practice you can better support your veterinary teams by offloading unnecessary workload such as appointment bookings, appointment schedules and general enquiries.?
Operational Challenges
While flexible working arrangements offer numerous benefits, they also present operational challenges for veterinary practices. The nature of veterinary work often requires hands-on care, teamwork, and coordination among staff members. Implementing remote work or flexible hours may require adjustments to scheduling, staffing, and communication protocols to ensure continuity of care and maintain clinic efficiency.
The Webinar Vet, CVO and Cofounder Anthony Chadwick's advice is clear:
"The more we can encourage flexible working in the profession the better. We are a conservative profession but with the changes in the veterinary profession over the last 20 years, it's important that we move with the times. This should help to keep more people in the profession. Some at home work may be possible, doing triage on the phones or ringing clients re lab results. We need to move to make our profession more modern."?
Customer Success Support
When onboarding new tech to help better support your patients and veterinary teams, the pack's number one advice is to make sure you've a dedicated customer success professional, to help you effortlessly, efficiently and successfully implement and integrate it into your practice. Dr. Jessica May says that a good Customer Success Manager should bring you on a journey to optimise the use of any new tech tools with a clear understanding of what that should look like in a clinical setting.
?Why not check out our recent community run down of top applications for veterinary teams, to see where you can lean on digital solutions to help elevate the support you offer your team and the patients they support.
That's all folks! Until next time,
TTFN ????