All the Latest Insights and Updates from the Pack
With Spring ?? preparing to be sprung the pack at PetsApp HQ have a definite skip in their step as we excitedly prepare for another season of brand new features, meet ups, educational content and preparing for CoPilot's? 1st birthday.
Spotlight on the Speaker: Gavin Durston? ??
The line up for our next Together event has now been finalised. To celebrate our fabulous collaborators we'll be doing a weekly spotlight on the speaker. This week we're highlighting the success of Gavin Durston and the Thrums vet team.
In the year that they celebrated their diamond anniversary, the team at Thrums Vets decided that their customer service had another level to reach by better utilising data.
Thrums have been with PetsApp since soon after we launched and were already making great use of our inpatient updates and direct messages to create wow moments in client care.
Almost One year on: PetsApp CoPilot?
To celebrate one whole year of PetsApp CoPilot, the very first AI assisted veterinary communication tool, the pack will be publishing a report out lining its success and how clinics within our community have used it to increase positive engagements and customer effort scores (CES). Join our private community group to stay in the loop and gain premier access to the report.
Want to know more??The packs got you covered!
From blog posts to bite sized learning sessions we've everything you need to get up to date with using AI safely and successfully in your clinic.?
Need more guidance? Why not schedule a call.
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WVC & SPVS Offers Now Extended Until the End of Feb ???
*Last week to claim your free iPad!*
Kicking yourself for not bagging a bargain? Don't stress! We've extended our Congress offers for the UK and US until the end of February.
Attendees simply need to sign up to PetsApp (quoting WVC or SPVS) before the end of February or refer a friend that does to claim a free iPad for their clinic.
BSAVA 2024? ??
领英推荐
It's just around the corner!
?Join pack members Rory, Thom and Will for the 2nd of our North West based events in March. We've lots of new CPD content, features and offers to share with you. Make sure to book your talk slots nows...
Your Complete Patient Advocacy Toolkit
?22 Mar 2024
?15:15 - 15:45
?Exhibition Theatre
?We all want the best for our patients. However, finding the time to advocate for everything they could possibly need in a brief consultation can be ?beyond challenging. That’s assuming the pet owner agrees with each of the recommendations, and sticks to the plan. And we all know what happens when we assume…
?This can put a lot of pressure on already stretched veterinary teams, leading to suboptimal outcomes all round. We need a better way of doing things. We need new tools. In fact, we need a complete patient advocacy toolkit. In this session, Thom takes you through the essential components of your new patient advocacy toolkit. We cover familiar concepts like concordance and compliance, but also explore wellness plans, loyalty plans, artificial intelligence, and more!
The New Veterinary Business Model?
?23 Mar 2024
?15:15 - 15:45
?Exhibition Theatre
Following the traditional, outdated model of running a local veterinary practice it is almost impossible for any veterinary team to compete with the price cuts and supposed convenience offered by large, online digital disruptors. However, it still remains that no one is better placed to sit at the heart of the pet care journey than local veterinary clinics.
Walking through the quality, cost and convenience paradigm Thom explains why even the likes of Walmart, Amazon and Chewy are jealous of your share of care and simply can not match the quality of care delivered by local veterinary teams.? By utilising the new veterinary business model, attendees will learn how to master the perfect clicks and bricks balance for executing a 3/3 online to offline strategy that not only offers better patient advocacy but also promotes a more sustainable system better equipped to support the teams that serve them.
Loyalty Plans: A Guide to Doing Them Right
Dr. Thom Jenkins will be recording a session on how to launch Loyalty Plans as a successful part of your customer advocacy tool kit, later this month. Request your recording now.
That's all folks!
Until next time,
TTFN! ????